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Trinity computer download not installing

Post your Cummins related Trinity questions here.

Moderator: mikel

Post Thu Jun 13, 2013 3:21 pm

Posts: 6
having trouble getting ds downloader to take, it opens into a second install wizard and then fails, don't think that the ubs driver is down loading either, computer doesn't recognize trinity when hooked into usb port. don't want to install on truck with out being able to upgrade and stuff from computer.


Posts: 55714
Location: DiabloSport World Headquarters

win 7, win 8, other?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 6
windows 8, also when trinity is pluged in it displays like it is in truck already.


Posts: 55714
Location: DiabloSport World Headquarters

Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 6
Ok I got the software downloaded, hooked tuner to the truck following instructions but tuner never allowed me input truck info, went right to step of pushing performance tab, then gave me message that vheichle needed a down load; CALID: 68064921AE, also not able to register trinity online get error saying query error.


Posts: 55714
Location: DiabloSport World Headquarters

sounds like you have a firewall issue.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 6
I got it all working fine in truck will try to reg it< fire wall is off and has been.


Posts: 6
does unit shut it self down if left in truck ?


Posts: 55714
Location: DiabloSport World Headquarters

jcsedrn2 wrote:
does unit shut it self down if left in truck ?

Yes.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


Posts: 6
ok thanks


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