Unexpected error
Unexpected error
When trying to adjust parameters on my 2011 Sierra I get this error message. It doesn't go away after doing the error log thing.
I can read and clear DTC's just fine and have been able to change parameters in the past (I've had this tuner for almost 100k miles).
What is the issue?
I can read and clear DTC's just fine and have been able to change parameters in the past (I've had this tuner for almost 100k miles).
What is the issue?
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Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Unexpected error
is it a specific parameter, or any parameter?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Unexpected error
Just getting into the adjusting section it gives the error. Can't even adjust anything like I used to be able tomikel wrote:is it a specific parameter, or any parameter?
Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Unexpected error
can you please post the current info.xml file from the i2 drive so we can check this out?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Unexpected error
how do I do that? I can't remember exactly howmikel wrote:can you please post the current info.xml file from the i2 drive so we can check this out?
Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Unexpected error
just realized we are in the i1000 section, is this an older i1000?
the file is on the drive called intune when connected to a pc.
the file is on the drive called intune when connected to a pc.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Unexpected error
I bought it around 2012.
I can try connecting it later, need to find the box with the cable
I can try connecting it later, need to find the box with the cable
Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8
Re: Unexpected error
2015, I was wrong with the year.
I get these errors when plugged into my computer.
I get these errors when plugged into my computer.
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- 20200807_145612.jpg (3.85 MiB) Viewed 4165 times
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- 20200807_145448.jpg (4.96 MiB) Viewed 4165 times
Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8
Re: Unexpected error
<?xml version="1.0"?>
-<tool_info>
<main svn="7842" sw_rev="1r04d" full_version="InTune-1r04d 08/15/2014 12:04:06 PM"/>
<registration status="1" sn="K916WB3-7"/>
<cal_id CM2="20791915, 20823356, 20808547" CM1="24256125, 24258793, 24258799, 24257358" PCM="12639835, 12637644, 12640535, 12625892, 12620683, 12636563, 12631612, 12639957"/>
<restore bc="6" vin="1GTR2VE39BZ406133" id="0"/>
<system_db vin="1r01e" dtc="1r01a" info="1r01b"/>
<db pid="1r01b" tune="1r01e" mfr="DCX"/>
<db pid="1r01b" tune="missing" mfr="FORD"/>
<db pid="1r01a" tune="missing" mfr="GM"/>
-<license tuned="1" avail="1">
<tuned vin="1GTR2VE39BZ406133"/>
</license>
<updates count="3"/>
<oem tool_oem="DIABLO"/>
<reg reg="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"/>
</tool_info>
-<tool_info>
<main svn="7842" sw_rev="1r04d" full_version="InTune-1r04d 08/15/2014 12:04:06 PM"/>
<registration status="1" sn="K916WB3-7"/>
<cal_id CM2="20791915, 20823356, 20808547" CM1="24256125, 24258793, 24258799, 24257358" PCM="12639835, 12637644, 12640535, 12625892, 12620683, 12636563, 12631612, 12639957"/>
<restore bc="6" vin="1GTR2VE39BZ406133" id="0"/>
<system_db vin="1r01e" dtc="1r01a" info="1r01b"/>
<db pid="1r01b" tune="1r01e" mfr="DCX"/>
<db pid="1r01b" tune="missing" mfr="FORD"/>
<db pid="1r01a" tune="missing" mfr="GM"/>
-<license tuned="1" avail="1">
<tuned vin="1GTR2VE39BZ406133"/>
</license>
<updates count="3"/>
<oem tool_oem="DIABLO"/>
<reg reg="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"/>
</tool_info>
Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Unexpected error
device needs to be updated.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Unexpected error
how do I do that? I'm pretty sure I never had to do it before.mikel wrote:device needs to be updated.
It comes up with error when checking for updates and closes the intune program on my desktop computer
Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Unexpected error
sorry, its a bug we re working on currently.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Unexpected error
ok so my device isn't junk in that case?mikel wrote:sorry, its a bug we re working on currently.
Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Unexpected error
its fixed, should be able to update now.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Unexpected error
I just tried, same errorsmikel wrote:its fixed, should be able to update now.
Paul
2011 GMC Sierra Z71
5.3 v8
2011 GMC Sierra Z71
5.3 v8