I2 Says vehicle not supported but doesn't update

[scrapmycar]

I have an I2 that I purchased another license for to use. Now that the pcm is installed it says vehicle not supported. I've tried to update it and it

[mikel]

please attach the info.xml file from the i2 drive.

[bilg25]

I am having the same issue. I have a 2014 Ram 1500 and when I plug it into the OBD II port i get the vehicle not supported message too. Same with the updates. I run the updates but its like it is updating but not updating. I attached the info file. I hope you can help me out. Thank you!

[mikel]

the device is not asking for an update, seems to be a connectivity issue where its not communicating with the vehicle?

[bilg25]

Well then what should I try? I'm at a loss here. But it's not updating because when I update it says it updates but when I disconnect it and then connect it again it still keeps trying to update.

[mikel]

give us a call from the vehicle and we'll check it out.


Thanks

[bilg25]

Ok cool I'll try to give you a call later today

[darkspark]

my 2014 charger is also saying it is not supported, I did the update but it still says the car is not supported and it still show the cars vin in the hand held

[migue_alex74]

I completed the update on a PC, But I get the same error message, tried to call customer service but it is after hours.

Attached my files