New inTune i2 not updating

For inTune users who prefer to not use Windows, we'll help you out in your own section.
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Twtrue
Posts: 2
Joined: Tue Sep 06, 2016 8:12 pm

New inTune i2 not updating

Post by Twtrue »

I just got my new intune and plugged it in to my Mac to update it as the instructions said. I have Java on my computer so that wasn't an issue. I drilled through the menus and found the Mac updater and opened without issues. It looked like everything was working good. The inTume was going through update screens and then it just stopped. The screen says "in progress" at the top and the bottom says "group_update_0". It has sat at the same screen for several hours at a time. I have restarted the process a few times with the same result. What am I doing wrong?

Another question: where do I find the serial number for registration? The only number that I found was on the bottom of the box. A small sticker with a bar code and some letters and numbers next to a sticker that says May-16. Is that the serial number?
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: New inTune i2 not updating

Post by mikel »

please try the update again as there was an issue with the files Monday.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Twtrue
Posts: 2
Joined: Tue Sep 06, 2016 8:12 pm

Re: New inTune i2 not updating

Post by Twtrue »

I tried again with a PC. That seemed to do the trick. Thanks
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