Bad customer service

For inTune users who prefer to not use Windows, we'll help you out in your own section.
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Pt187
Posts: 1
Joined: Fri Mar 03, 2017 12:50 pm

Bad customer service

Post by Pt187 »

I just bought an i2 and am a mac user. Since I only went to the website and seen it was mac friendly that was a selling point for me over other tuning options. I used to have a pc and hp tuners. I'm not a pc fan at all

So I get this yesterday plug it in to do the updates as advised and it goes through the updating then tells me it's done and click continue to reboot. I do that and stays on please wait for hours! Seriously over 3 hours I had it plugged in my mac.

This morning I call the so called tech support and am told to get a pc because mac is hit or miss. Or return it. That should be advertised on the product. This is clearly misrepresenting your product. I'm not buying a pc and if I return it the vendor will charge me a restocking fee.

Really wish I had seen the forum before ordering. Product and customer service are not what they used to be here.
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Bad customer service

Post by mikel »

I apologize for that answer, its not that cut and dry.
The Mac will work, but macs treat external drives differently than a pc which can complicate and frustrate the process, its just the nature of the Mac OS.
If you post the info.xml file from the i2 drive here I will verify its up to date, which I would imagine it is, and from there you can tune the vehicle.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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