InTune 1000 freezing up

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richinsc
Posts: 4
Joined: Mon May 04, 2015 8:47 pm

InTune 1000 freezing up

Post by richinsc »

So I plug it in, it boots and comes to the screen to "Tune Vehicle" "Scan Tool" "Settings". I hit "Tune Vehicle", and it comes up with the screen telling you that the Diablo Tuner is going to make performance changes to your car, I pick yes, and it just sits there. The tuner had not been plugged into my Durango for quite a while. I have plugged it in to my laptop and run the update process, and it still is causing issues.

below is the info.xml file data, I am a bit worried as the VIN field is blank, and this tuner was used to program my 2008 Hemi Durango. Im worried that the factory Tune is now gone, and I wont be able to reset it to factory if it was needed.

<tool_info>
<main full_version='InTune-1r04j 03/14/2016 10:51:37 AM' sw_rev='1r04j' svn='9115'/>
<registration sn='J227WFD-4' status='1'/>
<restore id='0' vin='' bc='0'/>
<system_db info='1r01b' dtc='1r01a' vin='1r01g'/>
<db mfr='DCX' tune='1r01f' pid='1r01b'/>
<db mfr='FORD' tune='1r02h' pid='1r01b'/>
<db mfr='GM' tune='1r02u' pid='1r01a'/>
<license avail='1' tuned='0'/>
<updates count='3'/>
<oem tool_oem='DIABLO'/>
<reg reg='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'/>
</tool_info>
User avatar
mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: InTune 1000 freezing up

Post by mikel »

its not married.

Please give us a call with the tool powered up and we'll try resetting it and that should clear it up.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
richinsc
Posts: 4
Joined: Mon May 04, 2015 8:47 pm

Re: InTune 1000 freezing up

Post by richinsc »

Mikel,

I called and a rep walked me through some things, he had me download a program called ignition, it rebooted the i1000, and now its show a screen that says,

THE KEY IS:
6DFA19
774270
43A1A6
889A6B
81C3FB

what happens from here?
User avatar
mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: InTune 1000 freezing up

Post by mikel »

it doesnt get to that screen on its own....what did you do to get there.
When you called in did you mention that I had specifically asked you to call to have the tool reset?
if not please call back so we can do that.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
richinsc
Posts: 4
Joined: Mon May 04, 2015 8:47 pm

Re: InTune 1000 freezing up

Post by richinsc »

So when I called I did tell them that. Because I couldnt get the tuner passed the screen I described above, he told me to download the Ignition program. I had redownloaded the db files off your downloads page, put them in the tuner folder, and started that program. He said because it wouldnt get passed that yes/no screen that I am probably going to end up sending it in to you guys. So Im not really sure what needs to happen now.

Its only frustrating and annoying because the tuner was used to change my tire size, and put the 87 tune on the Durango. and now I have the traction control and abs lights lit up on my truck and the only way to get them off is with this thing.
richinsc
Posts: 4
Joined: Mon May 04, 2015 8:47 pm

Re: InTune 1000 freezing up

Post by richinsc »

AFter starting the Igntion software and plugging the tuner in, the tuner booted, then said preparing, and now has that "THE KEY IS", I literally did nothing but plug it in, and leave it sitting on my desk.
User avatar
mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: InTune 1000 freezing up

Post by mikel »

try rebooting it, it should be fine.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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