Won't Restore Quick Adjust & Restore backup

[Ryo]

2006 300C 5.7HEMI

My 300 fail Restore Backup on shift firmness 10% scene (freeze...)

So I can not return it to factory tune
I can not cancel marriage
Even if you cancel from Quick Adjustment, the result is the same

Also, clicking Spark Timing & Rev setting freezes intune.

It is already updated


I do not know English so it will be helpful if you tell me in simple English....
thanks in advance