vehicle not supported?? i3 update not loading 2 files??

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unltech
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Joined: Thu Jun 17, 2010 11:43 am

vehicle not supported?? i3 update not loading 2 files??

Post by unltech »

I have a i3 here that i've plugged into the truck which is a 2018 ford f150 2.7 ecoboost. says vehicle is not supported update required. so i go update the i3 using update agent it says its update complete. go back to the truck try loading again and get the vehicle is not supported message and update may be required again. try updating again and notice its failing to load 2 files. i3 is unlocked. attached picture of screen file issue screen. Any help would be appreciated. thanks
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mikel
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by mikel »

Can you please attach the current info.xml file from the i3 drive?


Thanks
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
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unltech
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by unltech »

yeah sure thing here is the file you asked for.
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mikel
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by mikel »

Im not showing any unsupported requests there. That said the last connected calibration is not one we support.
Can you confirm ths is the VIN of the 2.7 you were trying to tune?




-<last-connected vin="1FTEW1EPXJKE20435
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
unltech
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by unltech »

Yes that is the vin number for the truck. it is a 2018 2.7l ecoboost 4x4 xlt sport.
1FTEW1EPXJKE20435
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mikel
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by mikel »

make sure ignition is in RUN mode and try again then post a new info file please.
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
unltech
Posts: 55
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by unltech »

Ok here is the new info file.
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unltech
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by unltech »

Any update? i tried updating the i3 again after you had me plug into vehicle to get new info file and it did load 2 new files. but im still getting same message
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mikel
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by mikel »

sorry, forgot to reply here.
Waiting for an update from the calibration team, you'll get an email as soon as it is ready.


Thanks!
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
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mikel
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by mikel »

All set, please update then you can tune the truck.
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
joguill00
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Re: vehicle not supported?? i3 update not loading 2 files??

Post by joguill00 »

I had the same issue a week ago with my I3 platinum and an engineer had to send me an update. Mine still says not able to locate 3 files but the tuner is working.
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John G 3.5 special edition 2020 ford f150
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