I2030 refuses to update

I purchased an i2030 from Powerteq on Amazon, which I understood to be an authorized seller for Diablo. The unit was listed as new but the one I received was obviously used before, which sucks because I could've bought a refurb from them on the other site for less.

The bigger issue though is that the unit refuses to update. It will download the group_update.itfg file but it never goes further. If you restart the device the file is still there. I tried it manually by downloading the various .itf files on the website and same thing, it ignores them.

I did notice in the application information section, for "Installer" it gives no version number. In the Ignition program, for Installer it says "missing."

Any ideas?

[mikel]

if the installer is missing, it wont work unfortunately.

Please contact the seller and see if they can swap it out for you or give us a call at 561-908-0040x4 and we'll get it going.

If you can post the info.xml file from the i2 drive that would be good.

Thanks

Attached info.xml

So if I call you, what do you mean exactly by get it going. Can something be done over the phone to get the installer on there or will I need to send this one back regardless?

[mikel]

It needs to be replaced regardless.

Thanks