Stuck on Installer:Preparing for hours

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rs2.bull
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Joined: Fri May 07, 2010 11:10 pm

Stuck on Installer:Preparing for hours

Post by rs2.bull »

Ignition seems to work but the i3 just hangs on the Installer:Preparing screen. Have tried for 4 or 5 hours now.
xml attached

Thanks for any advice,
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AlexCH
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Re: Stuck on Installer:Preparing for hours

Post by AlexCH »

Same here
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stonewellmark
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Re: Stuck on Installer:Preparing for hours

Post by stonewellmark »

Same here, finally unpluged it and tried updating via "ignition". It seemed to work. Now it wont upload a tune to car, will fortunately return the stock tune. Seems to jump all over the place, while trying to do a tune, ie. chose 87 tune, tire size, speed limiter, then it jumps to screen asking if i want to load the diablo tune...um no.
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AlexCH
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Re: Stuck on Installer:Preparing for hours

Post by AlexCH »

Are you already working on a solution or at least analyzing :?:
rs2.bull
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Re: Stuck on Installer:Preparing for hours

Post by rs2.bull »

I haven't heard a thing on this issue yet.
Hopefully soon.
AlexCH
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Re: Stuck on Installer:Preparing for hours

Post by AlexCH »

I am now in contact by e-mail with the support. Till now, no solution found.
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mikel
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Re: Stuck on Installer:Preparing for hours

Post by mikel »

Please update and try again, this should be resolved.
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
rs2.bull
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Joined: Fri May 07, 2010 11:10 pm

Re: Stuck on Installer:Preparing for hours

Post by rs2.bull »

IMG_4159.JPG
I tried again and my inTune i3 never gets past this screen.
I posted my info file at the start of this thread.
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AlexCH
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Re: Stuck on Installer:Preparing for hours

Post by AlexCH »

Same here. It also gets stuck with the same screen.

Problem is not solved.
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mikel
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Re: Stuck on Installer:Preparing for hours

Post by mikel »

If you reboot the device does it behave normally or boots up and gets stuck there again?
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
AlexCH
Posts: 11
Joined: Fri Nov 24, 2017 4:48 am

Re: Stuck on Installer:Preparing for hours

Post by AlexCH »

I gets stuck there again.

If it is connected to the computer (after it gets stuck after updating with ignition), it connects as a drive and disconnects again,.... and again connects and disconnects.... till you delete the update file manually.
After deleting the update file, it stays connected as a drive, but it only shows the background on the display, no GUI.


(Sorry for the bad english. I am from Switzerland)
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mikel
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Re: Stuck on Installer:Preparing for hours

Post by mikel »

please post the current info.xml file from the i2 drive.
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
AlexCH
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Re: Stuck on Installer:Preparing for hours

Post by AlexCH »

I am abroad till Monday. I will post the xml on Tuesday.
AlexCH
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Re: Stuck on Installer:Preparing for hours

Post by AlexCH »

Attached there is the currenct info.xml
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mikel
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Re: Stuck on Installer:Preparing for hours

Post by mikel »

AlexCH wrote:Attached there is the currenct info.xml
please update it again now and let me know if its good after its done.
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
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