Stuck on Installer:Preparing for hours
Moderator: sohfast94
Stuck on Installer:Preparing for hours
Ignition seems to work but the i3 just hangs on the Installer:Preparing screen. Have tried for 4 or 5 hours now.
xml attached
Thanks for any advice,
xml attached
Thanks for any advice,
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Re: Stuck on Installer:Preparing for hours
Same here
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- Posts: 3
- Joined: Sun Nov 26, 2017 7:38 pm
Re: Stuck on Installer:Preparing for hours
Same here, finally unpluged it and tried updating via "ignition". It seemed to work. Now it wont upload a tune to car, will fortunately return the stock tune. Seems to jump all over the place, while trying to do a tune, ie. chose 87 tune, tire size, speed limiter, then it jumps to screen asking if i want to load the diablo tune...um no.
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Re: Stuck on Installer:Preparing for hours
Are you already working on a solution or at least analyzing
Re: Stuck on Installer:Preparing for hours
I haven't heard a thing on this issue yet.
Hopefully soon.
Hopefully soon.
Re: Stuck on Installer:Preparing for hours
I am now in contact by e-mail with the support. Till now, no solution found.
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Stuck on Installer:Preparing for hours
Please update and try again, this should be resolved.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Stuck on Installer:Preparing for hours
I posted my info file at the start of this thread.
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Re: Stuck on Installer:Preparing for hours
Same here. It also gets stuck with the same screen.
Problem is not solved.
Problem is not solved.
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Stuck on Installer:Preparing for hours
If you reboot the device does it behave normally or boots up and gets stuck there again?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Stuck on Installer:Preparing for hours
I gets stuck there again.
If it is connected to the computer (after it gets stuck after updating with ignition), it connects as a drive and disconnects again,.... and again connects and disconnects.... till you delete the update file manually.
After deleting the update file, it stays connected as a drive, but it only shows the background on the display, no GUI.
(Sorry for the bad english. I am from Switzerland)
If it is connected to the computer (after it gets stuck after updating with ignition), it connects as a drive and disconnects again,.... and again connects and disconnects.... till you delete the update file manually.
After deleting the update file, it stays connected as a drive, but it only shows the background on the display, no GUI.
(Sorry for the bad english. I am from Switzerland)
- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Stuck on Installer:Preparing for hours
please post the current info.xml file from the i2 drive.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
Re: Stuck on Installer:Preparing for hours
I am abroad till Monday. I will post the xml on Tuesday.
Re: Stuck on Installer:Preparing for hours
Attached there is the currenct info.xml
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- mikel
- Posts: 57793
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Stuck on Installer:Preparing for hours
please update it again now and let me know if its good after its done.AlexCH wrote:Attached there is the currenct info.xml
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
tech@diablosport.com