Board index i2/i3 Technical discussion Ignition updater stuck on installer:preparing

stuck on installer:preparing

Post here with any questions regarding the use of the Ignition updater software for PC or Mac

Moderator: sohfast94

Post Tue Dec 26, 2017 6:46 pm

Posts: 1
just got my intune i3. i registered it and updated it when i first got it and it seemed to work. went to plug into my truck and the device just gets stuck with a blank scree. decided to try and update again through ignition and now the device is stuck on a screen that says installer: preparing. any idea what is wrong or what im doing wrong?

Post Tue Jan 02, 2018 12:35 pm

Posts: 56616
Location: DiabloSport World Headquarters

can you access the i3 drive?
post the info file from tat drive please.

ALso, look for a file there called group_update and if its there delete it.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
M-F 8:00 AM to 5:00 PM EST

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