Board index i2/i3 Technical discussion Ignition updater i2 not recognized by Ignition

i2 not recognized by Ignition

Post here with any questions regarding the use of the Ignition updater software for PC or Mac

Moderator: sohfast94

Post Fri Jan 05, 2018 9:32 pm

Posts: 8
I have used Ignition before but now Ignition will not recognize my i2 device. I can browse the files in the i2 folder but the software will not detect the i2 device and start.

I was trying to do an update per support to download a new license that I had purchased.

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Ken Currin
2015 GMC Sierra 1500 SLT All Terrain Z71 4x4
South Hill, VA 23970

Post Mon Jan 08, 2018 12:02 pm

Posts: 55471
Location: DiabloSport World Headquarters

check the device manager to ensure the driver is installed.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Mon Jan 08, 2018 12:11 pm

Posts: 8
mikel wrote:
check the device manager to ensure the driver is installed.



It is on a MAC and I can browse the device
Ken Currin
2015 GMC Sierra 1500 SLT All Terrain Z71 4x4
South Hill, VA 23970

Post Tue Jan 09, 2018 1:04 pm

Posts: 55471
Location: DiabloSport World Headquarters

OK, not sure how to verify this on a Mac.
Do you by chance have access to a PC to update it on?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST


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