i2 not recognized by Ignition

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TheLazyC
Posts: 8
Joined: Sun Aug 13, 2017 9:22 pm

i2 not recognized by Ignition

Post by TheLazyC »

I have used Ignition before but now Ignition will not recognize my i2 device. I can browse the files in the i2 folder but the software will not detect the i2 device and start.

I was trying to do an update per support to download a new license that I had purchased.

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Ken Currin
2015 GMC Sierra 1500 SLT All Terrain Z71 4x4
South Hill, VA 23970
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mikel
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Re: i2 not recognized by Ignition

Post by mikel »

check the device manager to ensure the driver is installed.
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
TheLazyC
Posts: 8
Joined: Sun Aug 13, 2017 9:22 pm

Re: i2 not recognized by Ignition

Post by TheLazyC »

mikel wrote:check the device manager to ensure the driver is installed.

It is on a MAC and I can browse the device
Ken Currin
2015 GMC Sierra 1500 SLT All Terrain Z71 4x4
South Hill, VA 23970
User avatar
mikel
Posts: 56687
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: i2 not recognized by Ignition

Post by mikel »

OK, not sure how to verify this on a Mac.
Do you by chance have access to a PC to update it on?
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
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