update agent problems

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gump2388
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update agent problems

Post by gump2388 »

bought a used p2. 7102. when i try to update it i get a submission failed on remote:file submission to powerteq cloud failed.

sometimes it gets past that and begins reading the device and errors out after a few short seconds.

is this a update agent problem or a bad p2?
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mikel
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Re: update agent problems

Post by mikel »

can you please provide the device serial number?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
gump2388
Posts: 395
Joined: Mon Sep 01, 2008 2:23 pm

Re: update agent problems

Post by gump2388 »

Yes its
201036807 according to the agent
gump2388
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Re: update agent problems

Post by gump2388 »

mikel wrote:can you please provide the device serial number?



Would be the same one i want to use on the 2019 150
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mikel
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Re: update agent problems

Post by mikel »

these errors look like a connectivity issue, are you using a hot spot or maybe a not so great internet connection?
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
gump2388
Posts: 395
Joined: Mon Sep 01, 2008 2:23 pm

Re: update agent problems

Post by gump2388 »

mikel wrote:these errors look like a connectivity issue, are you using a hot spot or maybe a not so great internet connection?


Im using a att wireless whole home internet. But its using att lte yes.

But i have a good connection. Upwards of 70 mbps.
I have tried two different computers and both give me the same errors.

Maybe i can tether to my iphone and try it that way.

Im in a rural part of nc and we only have dialup or satellite or this att lte.
gump2388
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Re: update agent problems

Post by gump2388 »

Is there anyway around this if the tethering doesnt work?
gump2388
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Re: update agent problems

Post by gump2388 »

Got it.

Now im waiting on a file for the 2019 f150.
gump2388
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Re: update agent problems

Post by gump2388 »

Any p2 update for the 2019 beta yet?
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mikel
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Re: update agent problems

Post by mikel »

No, probably monday at this point ;)
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
gump2388
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Re: update agent problems

Post by gump2388 »

mikel wrote:No, probably monday at this point ;)


Dang :(
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Re: update agent problems

Post by mikel »

we got the i2/i3/t2 update done yesterday, but theres a little more work for the P2.
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
gump2388
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Joined: Mon Sep 01, 2008 2:23 pm

Re: update agent problems

Post by gump2388 »

Any updates?
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