Trinity Stating No Custom Tunes

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popcenator
Posts: 29
Joined: Sun Dec 30, 2012 4:04 pm

Trinity Stating No Custom Tunes

Post by popcenator »

Just got my Trinity 2 back from repairs, loaded up the custom tunes that were on the device and installed on the truck before I sent the T2 in. The T2 gives me a message that the tunes have been loaded when I drag and drop, but when I select the custom tunes menu when plugged into the truck after making a backup the T2 states no custom tunes loaded. Nothing has changed on the truck. Any ideas?
popcenator
Posts: 29
Joined: Sun Dec 30, 2012 4:04 pm

Re: Trinity Stating No Custom Tunes

Post by popcenator »

I'm guessing there's some sort of identifying number built into the tunes that need to be updated by the CMR tuner?
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mikel
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Re: Trinity Stating No Custom Tunes

Post by mikel »

Do you by chance have the rma# that you sent the original device in on?
Where are you located?


Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
popcenator
Posts: 29
Joined: Sun Dec 30, 2012 4:04 pm

Re: Trinity Stating No Custom Tunes

Post by popcenator »

mikel wrote: Fri May 27, 2022 9:36 am Do you by chance have the rma# that you sent the original device in on?
Where are you located?


Thanks
RMA is E222840. I'm located in Omaha, NE.
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mikel
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Re: Trinity Stating No Custom Tunes

Post by mikel »

OK, I misunderstood the issue here, my bad. I think you just need to marry the tuner to the truck first, let it read a backup then it will recognize the custom tunes it has for your vehicle.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
popcenator
Posts: 29
Joined: Sun Dec 30, 2012 4:04 pm

Re: Trinity Stating No Custom Tunes

Post by popcenator »

I got it situated, the CMR tunes were rebuilt with the new backups I made after getting the device back. I did try marrying the device and it was a no go, even tried loading the Diablo Tune with no luck. The rebuilds worked.
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