EAS Data Logging

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mikel
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Re: EAS Data Logging

Post by mikel »

Dragon23 wrote:I did the update, I understand the logs will work after DV update.
Ignition says unrecognizable tool, the drive is visible and folders were all there, there is a notice From ignition to call customer support, maybe ignition need a update ?
hmm, can you post the current info.xml file from the device?

Try rebooting the device then relaunch update agent?


Thanks
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Dragon23
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Re: EAS Data Logging

Post by Dragon23 »

Same results,I do recall a error towards the end of install but everything appeared to run okay
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mikel
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Re: EAS Data Logging

Post by mikel »

I just ran this locally and its working no problem.
Can you try it from a different pc maybe??
Mike Litsch
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Dragon23
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Re: EAS Data Logging

Post by Dragon23 »

My other computer was having a problem trying to up date from the start.. ignition would not see it, but everything is fine on device manager, the folders take for ever to load, so I used my lap top which everything went well, I thought I’d check if ther were anymore updates, then I got this message, here is a screen shot, I’m going to call when I get home
Thanks
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Re: EAS Data Logging

Post by mikel »

so it worked on the laptop then you got that error? Im not sure I follow.
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Dragon23
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Re: EAS Data Logging

Post by Dragon23 »

Yes the update was done on lap top because everything was working right. When it was done, and the tool rebooted, when the update program reconnected it gave this error
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Re: EAS Data Logging

Post by mikel »

OK, the device is up to date, we're looking into the error.
Mike Litsch
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Dragon23
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Re: EAS Data Logging

Post by Dragon23 »

Hey Mike I installed the new Data Viewer. no logs work they all say critical error, log file error, log file was empty.
should I have done this on data viewer thread ?
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Re: EAS Data Logging

Post by mikel »

installer messed up, please try this fix:

The diags.dbe database file was getting placed in directly in the "C:\Program Files(x86)" folder instead of the "C:\Program Files(x86)\DiabloSport\DataViewer" If the user just copies that file into the correct folder everything will work fine.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
Dragon23
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Re: EAS Data Logging

Post by Dragon23 »

Awesome, I will do that when I get off work
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Dragon23
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Re: EAS Data Logging

Post by Dragon23 »

Yep that fixed it. saved dash boards don't load, but E.A.S works.... Woo Hoo.... I can work on the dash boards.
any idea about the updater issue ?
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Re: EAS Data Logging

Post by mikel »

not yet, havent been able to replicate it.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
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Dragon23
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Re: EAS Data Logging

Post by Dragon23 »

Hey Mike I got updater to work. I uninstalled the program, re down loaded it, and reinstalled. The version build number has changed. It works properly now. the tool also did some more updates, and after re boot it confirmed it was up to date.
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Re: EAS Data Logging

Post by mikel »

glad to hear it.
Mike Litsch
DiabloSport Brand Manager
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561-908-0040
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Obsolete
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Re: EAS Data Logging

Post by Obsolete »

Found the custom scaling, input the table, and it still displayed incorrectly. I really don't know what it is but I have zero luck with every single DS product I've ever used.
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