16 Fiesta ST "Failed to Tune"

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DJPuncher
Posts: 3
Joined: Tue Mar 03, 2020 9:49 am

16 Fiesta ST "Failed to Tune"

Post by DJPuncher »

Good morning,

I have been trying to troubleshoot and install the 91 octane tune since 2/29/2020 without any luck. Prior to tuning I updated the device with the Ignition software on my computer and it updated a few files and then told me it was up to date. I plugged it into my car to tune, it said it needed more files for some of the PID's that I have, so I updated it again. Went back to my car to tune, it successfully backed up my stock tune, but failed to install the Diablo tune.

Yesterday (3/2/2020) I spoke with tech support and did a reset (disconnect battery, headlights on, hold brake for 5 min) then tried to restore stock tune without any luck. I worked with tech support for about 40 minutes trying to go through and get the tune to work. We did a registry reset, and then did another update (device called for it), then we got off the phone. I was told I should be good to go after the update, but after the update and attempting to tune again it still failed.

When the tune fails it causes a few CEL's and resets just about everything on the car settings except for the odometer.

Please let me know if there is anything I can do to either get this resolved or get a refund. I would prefer to get this tune running!

Thank you.
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mikel
Posts: 56629
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: 16 Fiesta ST "Failed to Tune"

Post by mikel »

Have you been sending any files to the tech you worked with?
Like the runtime files?
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
DJPuncher
Posts: 3
Joined: Tue Mar 03, 2020 9:49 am

Re: 16 Fiesta ST "Failed to Tune"

Post by DJPuncher »

I can get them for you if needed. How do I do that?
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mikel
Posts: 56629
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: 16 Fiesta ST "Failed to Tune"

Post by mikel »

email me the file called info.xml and the contents of the folder called runtime to mlitsch @ powerteq.com , remove the spaces.
Mike Litsch
Holley Technical Sales Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST
DJPuncher
Posts: 3
Joined: Tue Mar 03, 2020 9:49 am

Re: 16 Fiesta ST "Failed to Tune"

Post by DJPuncher »

Emailed files.
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