Boots up Logo then goes Black

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CamdenStinson
Posts: 4
Joined: Sat Nov 23, 2019 12:11 am

Boots up Logo then goes Black

Post by CamdenStinson »

I have a trinity 2 for my 2010 Sierra 5.3, the tuner has worked flawlessly for the entire time I’ve had it until today. I got in my truck to start it, and the unit didn’t go straight to the gauges like usual, It displayed the Diablo logo as if it were hard reset..... so anyway. It showed the Diablo logo for about 3 seconds, goes to a black-lit screen, then displays a white checkerdosh screen for a few seconds, goes black again l, showes the white screen again and then goes black and stays black. And when it goes to the black screen it’s almost like a backlight screen, I can still see it’s powered but it’s a black screen, I have no idea what to do as to the fact my stock tune is saved on it and I need to switch back. I tried plugging it into a laptop for updates and it doesent even recognizing there’s a device plugged in yet the device gets power from the laptop.
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mikel
Posts: 56887
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Boots up Logo then goes Black

Post by mikel »

that is really odd. I cant say I have seen that.
Please give us a call so we can set up an rma# to send it in.


Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
CamdenStinson
Posts: 4
Joined: Sat Nov 23, 2019 12:11 am

Re: Boots up Logo then goes Black

Post by CamdenStinson »

mikel wrote:that is really odd. I cant say I have seen that.
Please give us a call so we can set up an rma# to send it in.


Thanks
What would I be looking at Cost wise?
Like as far as repairs or replacement?
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06MonteSS
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Re: Boots up Logo then goes Black

Post by 06MonteSS »

CamdenStinson wrote:
mikel wrote:that is really odd. I cant say I have seen that.
Please give us a call so we can set up an rma# to send it in.


Thanks
What would I be looking at Cost wise?
Like as far as repairs or replacement?
If you've gotten it within the past year, no cost.. it's under warranty of the product.. .
06MonteSS / DiabLew Tune
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CamdenStinson
Posts: 4
Joined: Sat Nov 23, 2019 12:11 am

Re: Boots up Logo then goes Black

Post by CamdenStinson »

06MonteSS wrote:
CamdenStinson wrote:
mikel wrote:that is really odd. I cant say I have seen that.
Please give us a call so we can set up an rma# to send it in.


Thanks
What would I be looking at Cost wise?
Like as far as repairs or replacement?
If you've gotten it within the past year, no cost.. it's under warranty of the product.. .
Unfortunately I’m going on about 2 years, any idea on a cost?
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mikel
Posts: 56887
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Boots up Logo then goes Black

Post by mikel »

$99.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
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