Board index DiabloSport Community Suggestion Box Closing with people on hold

Closing with people on hold

Please give us suggestions on how to serve you better!

Moderator: mikel

Post Tue Jan 12, 2016 8:25 pm

Posts: 1
I called and the message said I was third in line and estimated 15 minute wait, I ended up waiting on hold for a hour then realized you closed and left me there, REAL NICE OF YOU :blowup:

Post Thu Jan 14, 2016 10:33 am

Posts: 17
I apologize, we are working on updating the phone system.
Daniel Gomberg
Tech Support
Phone: (561)-908-0040
Fax: (561) 431-0429

Post Fri Jun 03, 2016 5:59 pm

Posts: 1
This just happened to me also. I needed to get in touch with your Technical Support department. It being Friday, I expected some kind of wait time, but wanted to get this resolved before having to wait the weekend. I initiated the call around 4:30pm eastern time, noting your website states that technical support hours are until 6:00pm. After holding until exactly 5:50pm (notably before the purported 6:00pm), the hold music and messages stopped playing, moments later I was unceremoniously disconnected. I attempted to call back, only to be greeted by the after-hours message. Side note, the voice message states that you can press "0" to leave a message; only when I pressed "0" I was told it was not a valid entry.
For spending $500.00+ on a Trinity unit (my second unit, after owning an inTune), I would hope that Diablo would offer better service to their customers. I am deeply disappointed.

Post Wed Jun 08, 2016 10:02 am

Posts: 55110
Location: DiabloSport World Headquarters

sorry about that, please feel free to email us anytime if you have a question, or post it here and I will help you out.

Thanks
Mike Litsch
Powerteq Customer Service Manager
Diablo Tech support by phone:
561-908-0040x4
M-F 8:00 AM to 5:00 PM EST

Post Wed Jun 08, 2016 10:16 am

Posts: 17562
Location: CT

and I think that contact us page has not been updated.. the contact hours, as indicated at the bottom of the site pages, are MON-FRI 8 AM - 5 PM (EST)
06MonteSS / DiabLew Tune
Image
2014 Camaro SS - 2SS, RS pkg., short-throw shifter, NPP perf. exhaust, BMR strut-tower brace, Cold Air Inductions cold air intake
www.diablewtune.com -- www.diablocustomtune.com -- www.diablocustomtunegm.com -- www.diablocustomtuning.net


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