RMA question...

[nhgoodrich]

Can anyone advise me on the time it takes to get an RMA? Submitted info yesterday and today is rapidly coming to a close...

[mikel]

Can you tell me when you sent it, and what name you used on the form?

[nhgoodrich]

think it was monday, about $99 was charged to my credit card; ending in 8444

Nick H Goodrich

[Phil]

I do not see your name in our system. Was it under the name Nick Goodrich? Did you receive a RMA# already? If so what is your RMA#? Or you requested a RMA# and you are waiting for one to be issued to you? Any more info to help me get to the bottom of this for you? Thanks

[nhgoodrich]

It was under the name Nick Goodrich, i checked my credit card statement, it is not posted therefore i will re-apply for the RMA.

thanks for your help!

Nick

[nhgoodrich]

OK, i have re-submitted my request for an RMA, i got this message and so far, nothing else...(got this message last time also)
This is autogenerated by diablosport.com
THIS IS NOT THE RMA CONFIRMATION
You shall recieve an RMA Confirmation shortly
If you have any questions please email [email protected]
Keep this for your records.

[mikel]

So, you submitted an rma request for a locked U7194?

I replied to it the first time you sent it, and again today....if it is locked, it can be unlocked for $129 over the phone.
No need to send it in here.

[nhgoodrich]

ok, i have been able to deduce that the unit is locked, no prob, but i still cannot get the computer to connect.

is that a problem with the locked status or something in the computer?

[mikel]

USB to serial cable?

Did you install the drivers for the cable....?

[nhgoodrich]

yep, my computer sees it as "USB to Serial Bridge", 115,200, 8,N,None, Com 4. not sure about the Irq tho...

i tell the Diablo to "PC Comminications" and its seems to try for a while...

[mikel]

there is no PC communications selection in a U7194, any idea what it really is?

[06MonteSS]

in your 7194, look under OPTIONS or TROuBLESHOOTING for the "BAUD RATE"... select 115,200, even though it may look like it's highlighted and selected already, just highlight it and select it anyway...


the other settings for your USB cable in device manager look correct, except for the stop bit... should be 8/N/1

everything else is set to what it should be and is ok.

[mikel]

in your 7194, look under OPTIONS or TROuBLESHOOTING for the "BAUD RATE"... select 115,200, even though it may look like it's highlighted and selected already, just highlight it and select it anyway...


the other settings for your USB cable in device manager look correct, except for the stop bit... should be 8/N/1

everything else is set to what it should be and is ok.

It was a U7193...old...

[06MonteSS]

aaaah...