U7165 Downloader keeps searching for tool

Questions and comments specific to the DiabloSport Downloader application.

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steve1111
Posts: 5
Joined: Sun Mar 14, 2010 10:58 am

U7165 Downloader keeps searching for tool

Post by steve1111 »

I have a predator U7165 for a 03-04 Ford 6.0. When i hook it up to the truck it tells me that the vehicle is not supported, so I called and a DS rep that told me all i need to do was update it. I have spent several days now trying different things, but the downloader never finds the Predator. I have tried 9-pin to 9-pin straight through, 9-pin to USB with several drivers, I have changed to all proper settings in device manager, and i have tried all of this on several different computers, both desktop and laptops with varying windows systems, with both power supply and power from the predator connected to the truck.. but the downloader never seems to find the tool. Any help??
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jimb
Posts: 471
Joined: Wed May 13, 2009 12:24 pm

RE: U7165 Downloader keeps searching for tool

Post by jimb »

what version of U7165 is already on Predator? Also, use the most current version of DSDownloader (2.2.1.4) and follow the guidelines in the FAQ (Q3: Connectivity Issues - things to try) and confirm which COM port Predator is using with the 9-pin straight through cable attached and AC power adapter. There's an attachment with illustrations at the bottom of the FAQ.

http://www.diablosport.com/index.php?na ... pic&t=3622
steve1111
Posts: 5
Joined: Sun Mar 14, 2010 10:58 am

RE: U7165 Downloader keeps searching for tool

Post by steve1111 »

This is an older predator, bought it used. It has v.7r33 on it now. And i have been using the 2.2.1.4 DSDownloader and i have followed all the guidlines. I know that when using the straight through cable it is in my desktop com1 and when trying to use the usb it is in the com3. The device manager recongnizes the usb cable, but i am not getting any text through the hyperterminal using either cable. I have set baud rates on the downloader comports and on the predator at 115200, yet still nothing.
steve1111
Posts: 5
Joined: Sun Mar 14, 2010 10:58 am

RE: U7165 Downloader keeps searching for tool

Post by steve1111 »

Also says that tool is not connected when looking at help ->tool info when doing legacy connect, I am just not sure where exactly my connectivity issue is?
steve1111
Posts: 5
Joined: Sun Mar 14, 2010 10:58 am

RE: U7165 Downloader keeps searching for tool

Post by steve1111 »

Ok, so I talked to a tech this morning, and although a sticker on the predator says u7165, the tech said that i have a u7160. I guess thats what i get for buying one used. So i am now looking at sending it in for a replacement for the $99 with an RMA request, but not sure what the product serial code is, it is not labeled anywhere on the unit. If I send it in for a replacement, will the replacement already be updated and ready to go? I would rather not have to try to go through updating one again. Whats my best option?
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mikel
Posts: 57766
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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RE: U7165 Downloader keeps searching for tool

Post by mikel »

it will be up to date when you get it back
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

tech@diablosport.com
steve1111
Posts: 5
Joined: Sun Mar 14, 2010 10:58 am

RE: U7165 Downloader keeps searching for tool

Post by steve1111 »

what is the serial code? mine does not have a label on it with that number?
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