Customer service on the forum

[honda_man_300ex]

Hello. Just wanna say i love the tune my trinity put out for my 09 duramax. now that i've said the good i'd like to make some complaints. After reading the Duramax trinity forum and the general forum it seems alot of threads never get finished. the last post will be a question and no answers and they're any where from a day old to months? All i'm saying is it would be nice to have the full story for personal trouble shooting and refrence. my next complaint is the way i've gotten my responses back on the forum. my first message had three questions i believe and all that was said was i'll look into it so i asked again and one question out of three was answer so i asked the next two agian and only one was answered again so now i'm still waiting for a reply back on my lastest post as to why my trinity will not shut it's self down? I understand there is only so many of you and so many questions but it would be alot easy and less time consuming if you replied fully to one post rather than me having to ask 4 times. it's just easier for some to use this instead of sit on hold or a half hour. my boss doesn't seem to like that so you can see why it's so important to me. to be honest after the posts i have recieved it makes me want my money back for an edge cts even though i prefer diablo tuning.

[mikel]

On the short answers, it is my fault.

I am am spread too thin here, as you can see by my nearly 20,000 posts here.

I sweep through this forum every morning, and reply to ALL new posts.

You may have noticed, after I replied to your thread, I replied to about 100 other threads within the next hour.

As the day progress, I try to go back and see if there is anything that needs to be clarified, or better yet, I love when our users have some good info to share as well..

In regards to the tool not going to sleep, are you leaving it inmonitoring mode??

Are there any aftermarket electronics in the truck?

[honda_man_300ex]

yes i'm leaving it in monitoring mode. if i run it back to the main menu it shuts it's self off but will not come back on when you start back up? only thing i have is a hard wired cb radio and a radar detector. also you said something about the freezing would be fixed with the next revision? when will that be?

[Cater]

obviously you guys failed at customer service again. ^^^^

[deton8r]

Now that's just funny right there...

[gizmodo]

Your first post and this is what you choose to use it for? Really?

[mikel]

yes i'm leaving it in monitoring mode. if i run it back to the main menu it shuts it's self off but will not come back on when you start back up? only thing i have is a hard wired cb radio and a radar detector. also you said something about the freezing would be fixed with the next revision? when will that be?

My guess is one of those aftermarket devices is causing interference that is keeping the Trinity from seeing the start up message on the bus.