Need help with tuner

Predator support for Ford diesel vehicles

Moderator: mikel

User avatar
mikel
Posts: 58694
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

RE: Need help with tuner

Post by mikel »

thats fine...
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
dasaliac03
Posts: 19
Joined: Tue Jun 29, 2010 5:28 pm

RE: Need help with tuner

Post by dasaliac03 »

ok, im at work right now, i will call andy here in a little while and get him to print me one off and take it to my appartment. should i scan it and email you a copy? i dont have a fax machine at home but i may can find one
dasaliac03
Posts: 19
Joined: Tue Jun 29, 2010 5:28 pm

RE: Need help with tuner

Post by dasaliac03 »

mike, do i need to email you the invoice he gave me or fax it? faxing will take longer but i guess can be done
User avatar
mikel
Posts: 58694
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

RE: Need help with tuner

Post by mikel »

send it to [email protected] if you'd like.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
dasaliac03
Posts: 19
Joined: Tue Jun 29, 2010 5:28 pm

RE: Need help with tuner

Post by dasaliac03 »

just got back from vacation, pulling my camper without any kind of tune on there just sucked. i got an average 12mpg. i have the invoice he gave me in the truck, ill scan it and email it to that link you posted. then what should i do next?
dsquared
Posts: 82
Joined: Sat Jan 12, 2008 3:51 pm

RE: Need help with tuner

Post by dsquared »

After you e-mail the invoice, you must call them. Be prepared to be on hold for a while........... You will need to have the tool powered up (plug into OBD port) and when they pick-up, they will walk you through the button-pushing sequence to reset your tool......
dasaliac03
Posts: 19
Joined: Tue Jun 29, 2010 5:28 pm

RE: Need help with tuner

Post by dasaliac03 »

Mike, whats the number i need to fax it to and then whats the number i need to call?

would emailing it or faxing be better for yall?
User avatar
mikel
Posts: 58694
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

RE: Need help with tuner

Post by mikel »

fax 561-908-0048

call 800 531 5484

email [email protected]

whatever is easy for you...
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
dasaliac03
Posts: 19
Joined: Tue Jun 29, 2010 5:28 pm

RE: Need help with tuner

Post by dasaliac03 »

ok, i will let you know when i have the time, i dont think driving down the road posting on here with my iphone is too safe either way so it will have to be when im near the computer at work

how long should this all take?
dasaliac03
Posts: 19
Joined: Tue Jun 29, 2010 5:28 pm

RE: Need help with tuner

Post by dasaliac03 »

mike, i re-attached it to the email. let me know if you got it and when i should call.
dasaliac03
Posts: 19
Joined: Tue Jun 29, 2010 5:28 pm

RE: Need help with tuner

Post by dasaliac03 »

ive tried faxing it a few times now, is that the right number?
User avatar
mikel
Posts: 58694
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: RE: Need help with tuner

Post by mikel »

mikel wrote:If the truck was reflashed and you did not put it backto stock first, you'll need to fax us a copy of the work order shoeing the reflash to 561-908-0048 then call within an hour with the tool powered up so we can unlock it for you.
The Predator will likely need to be updated after that then it will go back in the truck.
once you fax or email the info, call us within an hour or so with the tool powered up please.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
Post Reply

Return to “Predator Ford Diesel”