why the hell does it take over 3 hours to talk to some one

[ram2500smoken]

ok so in the past 2 days ive called spent over 3 hours on fucken hold talk 2 a guy 2 times and he still aint got my trinity fixed i spent a hour and a half on hold and never got to talk to any one now ive been on hold for 40 fucken mins u cant be that fucken busy

[06MonteSS]

SEMA show is this week.. skeleton crew... hold times will be longer this week....

best time to call is right around 9am eastern time... and they leave at 5:30pm eastern time man, so there's no one there now... hang up the phone..