Can't Update inTune - Help Please

[rsonnltz]

I have been using my inTune for a few weeks now without any problems. A few days ago when I plugged it into my computer it installed the update. I thought everything went well but the next time I tried to plug it into the computer I couldn't access the CD drive of the inTune anymore. Now all I can see is the inTune drive with the logs and the tunes. The inTune says that it is still version 1r01C. I went to the 'Devices and Printers' area of my computer and it appears that I have all of the current drivers installed. If I try to access the CD drive I get the following error: "Windows can't access this disk. The disk might be corrupt. Make sure that the disc uses a format that Windows recognizes. If the disk is unformatted, you need to format it before using it." Everything else appears to be working fine with the inTune.

I e-mailed customer support about this last night and first thing this morning I got a response instructing me to install the update attached to the e-mail, however the attached file was titled: cdrom-1r01c.itf. I installed the attachment into the inTune, everything seemed to go fine with the install (the inTune showed the install progress and then restarted), however the tuner still reads version: 1r01c and I still can't access the CD part of the inTune to check for updates.

I sent a response to the technician, but I am sure that he was already gone for the day. I work during the day so it is hard for me to call customer support during the day, so any help that I receive will be greatly appreciated.

Thank you.

[Nolimitzr1]

Try a different pc to isolate a computer or tuner issue

[rsonnltz]

I tried a different computer and get the same thing.

[rsonnltz]

Problem solved. I tried using my other computer before I received the file from technical support and it didn't work. I just tried the other computer, this time trying the file I was sent and everything worked. I then plugged the inTune into my main computer and everything worked there too. Thank you to Nolimitzr1 for replying and to Mike L. for responding to my e-mail so quickly.

[06MonteSS]

sweet!

[mikel]

woot!

[robbster]

i get a file saying the DSDownloader_Installer_2.2.2.6.exe couldn't be varified. Can anyone help me ??????

[mikel]

firewall issue?

[mikel]

wait...you do realize that DSDL is not used for an inTune, correct?