09 Ram Hemi "reading origianal backup" falilure ag

sgt.slaughter · Post by **sgt.slaughter** » Sat Mar 24, 2012 11:31 am

Plugged it into my pc and got calibration loaded without too much trouble, but now when I choose 91 octane tune, it says reading original backup 0%, "WAIT" and then failure to read original backup. over and over. Called tech support and the guy told me that my truck battery was probly not putting out enough juice...so I went out and bought a new battery, even though it cranked my truck just fine....Nope. Intune$400, battery $100, still no go. I see other peoples posts where you tell them to call in. Do there issues get resolved? because they never repost after. I sure hope so. I'm on ramforumz and people have been happy with diablosport from what i can tell but I think that might have been with the predator. Seriously bummed. Help please

09 ram 1500 hemi using intune

Post by **mikel** » Mon Mar 26, 2012 9:48 am

Interesting, can you go to settings/tool info/vehicle info and get me the calid?
or better yet, post the whole info.xml file here.

Thanks

sgt.slaughter · Post by **sgt.slaughter** » Mon Mar 26, 2012 11:08 am

I've seen this before, you ask for the calid, and then say your going to work on it. but it doesent get resolved.

Post by **mikel** » Mon Mar 26, 2012 11:19 am

I'm not looking to argue with you, just trying to help.

kellyfj10 · Post by **kellyfj10** » Thu Mar 29, 2012 6:28 pm

mine is still doing the same thing...

Post by **mikel** » Thu Mar 29, 2012 6:34 pm

kellyfj10 wrote:mine is still doing the same thing...

was this after it loaded a calibration update?

kellyfj10 · Post by **kellyfj10** » Fri Mar 30, 2012 2:28 pm

its been doing it since I bought it. I was working with Jon and Vasil to get it fixed...Jon had me pulling every fuse in my box and it didnt work. Unhooked all aftermarket electronics in the truck...unhooked the battery to clear the pcm and still didnt work...Not sure what else to do...

DNASok · Post by **DNASok** » Thu Apr 05, 2012 4:18 pm

Same issue here...I cannot believe a company with a good reputation would release a non-functional device; apparently the reputation is overrated. I was told my only option was to go with the Trinity...nice...or send the device back to whom I bought it from!

Post by **mikel** » Thu Apr 05, 2012 5:25 pm

gentlemen, I believe I have a fix, please drag/drop the attached file to the intune drive, and then try again, and let me know.

Thanks

DNASok · Post by **DNASok** » Thu Apr 05, 2012 8:06 pm

mikel wrote:gentlemen, I believe I have a fix, please drag/drop the attached file to the intune drive, and then try again, and let me know.

Thanks

No joy!

DNASok · Post by **DNASok** » Thu Apr 05, 2012 8:22 pm

DNASok wrote:
mikel wrote:gentlemen, I believe I have a fix, please drag/drop the attached file to the intune drive, and then try again, and let me know.

Thanks
No joy!

Mike,

Trying to call, but still on-hold...hoping to see if my device is locked up again; Vas was helping me earlier today with this and said it was locked up from the get-go.

Also, mine is '10 Ram 1500 w/ the 5.7L Hemi

paulg10 · Post by **paulg10** » Thu Apr 05, 2012 9:18 pm

HI, IAM HAVING THE SAME PROBLEM CANT SEEM TO GET ANY HELP. FROM THE LOOK OF THIS FORUM I THINK THIS TUNER WAS RELEASED TO EARLY BEFORE THEY HAD WORKED OUT ALL THE BUGS

JMac · Post by **JMac** » Fri Apr 06, 2012 2:25 pm

Mike - I have been having the same issue: Failed to write PCM backup. I've added the file you attached above, and updated my tuner and re-attempted to tune the truck to no avail. I've tried calling multiple times only to be on hold for minimum 30+ minutes before giving up. What is the best method to get this issue resolved?

Thanks,

Jim
2009 Dodge Ram 1500, 5.7L HEMI

JMac · Post by **JMac** » Fri Apr 06, 2012 3:40 pm

Update - spoke with Vas on the phone, and unfortunately he informed me that a few of the'09 Rams were having the same issue, although not all of them. It seems that it is something specific to the truck (not the tuner) and that in order to troubleshoot it they would need to have the truck in their shop (or one of the other '09's having the same issue). Until such time, there really isn't much they can do. Although this sucks, I did appreciate the honesty that Vas gave me and also that I could return the inTune for a full refund. He said to keep checking in every couple of weeks and hopefully they can get their hands on one of these problematic trucks soon and come up with a solution. Again, shitty but better to return it for a refund and to call in and see if they have fixed the problem then having a $400 paper weight with no solution to the problem.

One final note - he also did inform me that a guy that called in a few weeks ago with the exact same issue used a Predator tuner with no issues whatsoever on the same truck. The predator has all of the same box tunes as the inTune and is cheaper to buy as well.

Hope this helps some of you guys out and at least you know versus not having the information and getting frustrated. Thanks for your help Vas, appreciate your honesty and good customer service!

Cheers,

Jim MacDonald

DNASok · Post by **DNASok** » Mon Apr 09, 2012 6:10 pm

Mike,
Any update?

09 Ram Hemi "reading origianal backup" falilure ag

09 Ram Hemi "reading origianal backup" falilure ag

RE: 09 Ram Hemi "reading origianal backup" falilur

RE: 09 Ram Hemi "reading origianal backup" falilur

RE: 09 Ram Hemi "reading origianal backup" falilur

RE: 09 Ram Hemi "reading origianal backup" falilur

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