TRINITY ISSUES???

[cmf406]

I have a 2002 gmc yukon xl 5.3 I bought the tuner installed it (87 tune) definitly feels good
picks up the gas mileage. Im happy with the product. I dont drive the truck for 4 days it runs
the battery down and my truck wont start. I put a charger on it truck starts good runs fine.
2 weeks later I park the truck for about 4 to 5 days again truck wont start. I figure the battery
is 3 yrs old could be weak so I pop for a optima red top. The next week Im on vacation dont
drive my truck for one week get back and wont start so I replace the red top optima again. 2
months later once again I go out of town set my truck for a week and get home and have to
charge it. I unhook the Trinity and no more issues I left for the PRI show get back the next
week truck starts perfect!!!!

Now were I have not had the trinity plugged up for a couple of weeks its now telling me

an internal update has been installed that requires a reboot.
please unplug your trinity briefly to cycle the power.(1)

Cycled it many times it wont work in my truck or the computer I dont know what to do!!
I want it fixed so wont drain my battery I wont to leave it in the truck and run a couple of recordings
I need to get a couple of tunes I have recently bought a cold air kit and exhaust I need more tuning!!!


please email with any questions or help
[email protected] at work
[email protected]

OR CALL (502)851-6243
THANKS
TERRY

[Mike_Levy]

You can't leave the Trinity plugged in if you aren't using the vehicle for more then like a day. Even in sleep mode, theres a power draw. The OBD-2 port is not a switched power source. It always has 12V.

As far as the error you have now, the unit is bricked. Its gotta go in for repairs.

[cmf406]

Yea that was the plan!!! start unpluging it if I dont plan too drive it!!

Who do I return this too and do I need a rgn?

[Mike_Levy]

Yes, you will need an RMA number. Under the support tab on the main site theres an RMA request selection. Just fill out the form and they'll email you a number and information.

[cmf406]

Got it back today !!!!! Thanks guys