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Kchurch
Posts: 3
Joined: Mon Mar 11, 2013 11:55 am

Exchange

Post by Kchurch »

I just bought Friday an Intune for my 2005 duramax lly and want to upgrade to Trinity. I restored the truck to Factory and it still shows my VIN. I went to 4wheel parts in WPB and they won't exchange it. What can I do?

Ken
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mikel
Posts: 58714
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Exchange

Post by mikel »

as long as its restored, its good to go back.

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
Kchurch
Posts: 3
Joined: Mon Mar 11, 2013 11:55 am

Re: Exchange

Post by Kchurch »

Mike if you get a minute could you please contact Rob at the WPB 4 wheel parts store to explain so That I can get the Trinity I can't get through on your Tech Line. (561) 687-7779.

It would be much appreciated.

Thanks
Ken
BlackZ71Silverado
Posts: 288
Joined: Thu Jan 06, 2011 9:46 pm

Re: Exchange

Post by BlackZ71Silverado »

Kchurch wrote:Mike if you get a minute could you please contact Rob at the WPB 4 wheel parts store to explain so That I can get the Trinity I can't get through on your Tech Line. (561) 687-7779.

It would be much appreciated.

Thanks
Ken

Pretty sure YOU need to contact the company you purchased the unit from and work things out with them. A similar issue happened a while back with a different vendor and DS said you had to work things out. The company you bought it from should honor the DS warranty and return policy....Good Luck.
2010 Silverado Ext.Cab 5.3L
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2008 Silverado Ext. Cab 6.0L Vortec Max
GMPP exhaust
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Kchurch
Posts: 3
Joined: Mon Mar 11, 2013 11:55 am

Re: Exchange

Post by Kchurch »

I can't believe it! 4 wheel Parts just called me and said that you guys called them and resolved my issue. With all of the tech companies out there today, this is the type of service that makes the difference and keeps customers coming back.

Thanks again

Ken
Q
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mikel
Posts: 58714
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: Exchange

Post by mikel »

Glad we could help :)
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
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