Trinity connection issue

[403srt4]

Sorry for the post. Done a ton of research, tried so many different things and no luck.

Hey guys I'm having the same issue with my trinity. Only difference is I cannot connect at all. I keep getting "make sure key is to the ON position" after wiggling it around and putting light pressure up on the cord all I get is "please unplug tool and try again". I have an aftermarket deck with subs and an amp and I have tried pulling the fuses. I have no aftermarket electronics other than gauges but It was doing this before I put them in. I'm running a stage 1 ecu right now and wanted to go back to the 93 tune. Tried connecting to my buddies srt, same year and same results. I should also mentioned I purchased another cord because this happened once before. So I've tried connecting on 2 different cords on 2 different srt 's.

Any help would be much appreciated!

Thanks

Justin

[mikel]

options/show information, what is the version and part?

[403srt4]

Sorry for the long delay in replying,

Ill post that ASAP,

Thanks,

Justin

[403srt4]

Serial: 6JTFN19-1
Part: U7134
Version: V.1R07A
Hardware: trinity
Bus: CAN SCIA
Born: 04/21/2010
Bus test: passed
Saved calid: 05029415AH
Saved VIN: 1B3ES66S74D538786

Thanks!

[403srt4]

I also forgot to mention I tried to update my DST but it would not allow me to update without un-marrying my ecu. It said I needed a password supplied by DS to override. As of this moment I'm sure it may just be an issue with the OBDII cord / cord to DST. I'm willing to go out and buy a cord to see if this fixes
My issue. I just need to know if any OBDII cord that will fit
Into my trinity will work?

Thanks!

[mikel]

you have to restore before you can update, its not the cable....

[403srt4]

you have to restore before you can update, its not the cable....

Then how do I restore? I can't connect to my ecu...

[403srt4]

A reply would be awesome.

[mikel]

Best bet would be to give us a call iwth the tool powered up in the vehicle tomorrow.

[403srt4]

Thank-you!

[403srt4]

Still having issues...

I get home from work at 4:00 pm MST everyday, and even when I've gotten home early to call tech support at 3:30 I get a voice message saying their closed and to call back tomorrow during business hours. Any other solution here? I realize its going to take longer on the forum but its the only way I can contact DS.

As stated before.. The problems I'm having are PROBABLY issues related to the software being super out of date. I tried to download new software but I need a Code from you guys at DS. Could you give me this code so I can update? I can't unmarry my ecu because I cannot get into the performance menu and just says "please make sure your key is to the ON position, do NOT start your engine". I hit okay 3 times and then the device reboots itself and Does the exact same thing. Also I'm not able to connect to my ecu at all for monitoring or anything, however the device does turn on and get power so it can't be the cord.

Any insight would be appreciated!

Thanks,

Justin

[stylish313]

Still having issues...

I get home from work at 4:00 pm MST everyday, and even when I've gotten home early to call tech support at 3:30 I get a voice message saying their closed and to call back tomorrow during business hours. Any other solution here? I realize its going to take longer on the forum but its the only way I can contact DS.

As stated before.. The problems I'm having are PROBABLY issues related to the software being super out of date. I tried to download new software but I need a Code from you guys at DS. Could you give me this code so I can update? I can't unmarry my ecu because I cannot get into the performance menu and just says "please make sure your key is to the ON position, do NOT start your engine". I hit okay 3 times and then the device reboots itself and Does the exact same thing. Also I'm not able to connect to my ecu at all for monitoring or anything, however the device does turn on and get power so it can't be the cord.

Any insight would be appreciated!

Thanks,

Justin

I'm having the exact same issue. Bought the DS Trinity once the announcement came out about the 3.6L update. There should probably be a thread opened explaining what to do under these circumstances, it'll help out us new Trinity owners exponentially.

[mikel]

Still having issues...

I get home from work at 4:00 pm MST everyday, and even when I've gotten home early to call tech support at 3:30 I get a voice message saying their closed and to call back tomorrow during business hours. Any other solution here? I realize its going to take longer on the forum but its the only way I can contact DS.

As stated before.. The problems I'm having are PROBABLY issues related to the software being super out of date. I tried to download new software but I need a Code from you guys at DS. Could you give me this code so I can update? I can't unmarry my ecu because I cannot get into the performance menu and just says "please make sure your key is to the ON position, do NOT start your engine". I hit okay 3 times and then the device reboots itself and Does the exact same thing. Also I'm not able to connect to my ecu at all for monitoring or anything, however the device does turn on and get power so it can't be the cord.

Any insight would be appreciated!

Thanks,

Justin

any chance of calling at lunch??

[403srt4]

I'm an electrician and I only get 30 mins and I'm off site where I park, even if I did make it too my car that would give me 5 mins or so. Don't think that's enough.

[2012AWDRT]

hah. I accidentally clicked 'report' instead. Sorry about that.

Try a new cable. It IS a possiblity for it to still power up and not detect the key in the On position. My buddy's cable got tweaked when he (theory anyway) stepped on the trinity with the cable still plugged into the back of it, when it was sitting on his floor. It would still power up but not detect the key in the on positition so it wouldn't work. We tried my cable and it was fine.

YMMV


Brian
'13 SRT Charger