Wolflead6 wrote:Returned my under 1 year WARRANTY, not 30 day guarantee. As they can not fix it, they really had no recourse but to refund, but must be done by vendor you bought it from, not direct to DS. If they balk at that and you paid by credit card, let your card company know, show them the messages in this forum, and they will likely charge back for the cost.
Also, this is excerpt from below message from DS returns department:
To: rmastatus
Subject: Diablo Sport Contact Us nathan smith-13-08-2013 12:31:08 PM
Brian
10:11 AM (1 minute ago)
to me
Please explain the situation to 4 Wheel Parts and reference that you spoke with Brian in the returns department. They should honor the return since DiabloSport told you to wait for this update. 4 Wheel Parts will be able to return the part here for a refund so they should not have a problem refunding you. Please let me know if there is any trouble with your dealer and I can have my sales rep contact them.
From: nate
Sent: Tuesday, August 13, 2013 1:05 PM
To: Brian
Subject: Re: Diablo Sport Contact Us nathan smith-13-08-2013 12:31:08 PM
nate
10:13 AM (0 minutes ago)
to Brian
Ok that works thank you."
4wheel parts took it back with a copy of that email. It was very simple.
Mike_Levy wrote:Disappointed Diablo Customer wrote:
Caution to all those using the this tuner and experiencing similar problems. Chrysler Enhanced Service is monitoring the situation and is voiding warranties. Don't believe me...Call Chrysler anonymously and ask them yourself 800-763-8422.
Thats a load of crap and you know it. Chrysler is very aware of the Magnusson-Moss Warranty Act and the fact that they can't void anything unless a mod directly causes a problem. And even if it does, they can only void parts of the warranty for parts that were affected. They can't just go around voiding complete warranties. They know the laws. If you believe they can, then you obviously don't.
It is NOT a load of crap and you are ignorant for saying so.....
I myself had a warranty voided earlier this year on a 2011 GC by installing a tuner by Chrysler directly. The VIN was recorded in the Chrysler database and no dealer would touch it. It can be done very easliy, you fail to understand that they can deem a programmer responsible for ANY electrical failure with ANY sensor or non mechanical part because it ties directly to the PCM, TCM, and other sensor brains. I ended up trading that jeep in and getting a new one because of it. The only things that they still would warranty on the vehicle was the suspension, steering, and differentials because they were not computer controlled..... Thats pretty much the whole warranty if you ask me.
I also have a friend that is the service writer manager at my dealer and still couldnt get any work done on that jeep. The ONLY option was to have the extended warranty pro rated and refunded to me.
With this programmer failure on my new GC, my dealer just updated the PCM firmware as of my request for free while it was in getting some other warranty work done. I was charged nothing and the ABS light went away. Just dont try and re-write tire size data as it will just happen again.
That being said, this still is the biggest
FAILBOAT of all time from any programmer company.....
