New Predator

[garrett]

You are urging me to pay $129.00 for a secret password which was built into the device for the purpose of getting $129.00. No. I will not pay for a "word", I "pay" for services rendered or products received. Not for "secret passwords".

Over thinking? There isn't anything to overthink. It's quit simple. You are complicating it by attempting to justify a $129.00 bribary charge by coming up with different reasons. Like mutiple car licensing to ressetting. I still don't know which one of you to believe, since both reasons were inserted in this posting.

Does the "reset procedure" change? Or is it a one time preceedure fits all? What "labor" is involved? Other than telling me the "secret password"?

Put it this way. If I sold Bob a computer last year with Windows and Office. And he sold it to you this year. How would you feel if you tried to use it and it told you that you could not log in until you called ME to provide you a secret password so you could use it? The OS and app licenses come with the "computer", NOT the user. You would be free to use this product just as Bob did. You would also have the option of rebuilding the OS using the same license key and never have to contact me. Why? Because you "own" everything that comes with the conmputer. No bribary charges for you to use it.

I have never and will never even consider such a thing.

What if my car were stolen? Drove into a lake? Burned beyond recognition? I would have to pay $129.00 on top of everytihg to get a new car just to use the product I bought to begin with?

What's suprising is you don't even "see" this problem. I'm not willing to pay you $129.00 today, knowing there is a possibility that my car may be stolen tomorrow and the insurance company purchasing me a new one, just to have to pay you $129.00 again tomorrow to use it again on my new car. And ONLY 1 car.

I'll tell you what. I'll figure it out myself. And don't worry, I'm sure it's simple enough for me to do. But once you change this policy, I will consider purchasing a new one. Not while you enforce this very bad policy.

Again, I don't want "free stuff". I pay what I receive. but I am not receiving anything of value in this case. You are just hiding something I should already be capable of doing myself. Hence bribary charge.

you havent purchased anything. There's no bribery or secret agenda. This is a standard practice, and I urge you to hack the device. You're come to us for help but dont like the answer we give you and want to argue for no absolute reason. We are not forcing you to use our product nor did you pay for it. Thanks for your time. I would suggest passing the tool onto someone that could use it.

[mikel]

You are urging me to pay $129.00 for a secret password which was built into the device for the purpose of getting $129.00. No. I will not pay for a "word", I "pay" for services rendered or products received. Not for "secret passwords".

Over thinking? There isn't anything to overthink. It's quit simple. You are complicating it by attempting to justify a $129.00 bribary charge by coming up with different reasons. Like mutiple car licensing to ressetting. I still don't know which one of you to believe, since both reasons were inserted in this posting.

Does the "reset procedure" change? Or is it a one time preceedure fits all? What "labor" is involved? Other than telling me the "secret password"?

Put it this way. If I sold Bob a computer last year with Windows and Office. And he sold it to you this year. How would you feel if you tried to use it and it told you that you could not log in until you called ME to provide you a secret password so you could use it? The OS and app licenses come with the "computer", NOT the user. You would be free to use this product just as Bob did. You would also have the option of rebuilding the OS using the same license key and never have to contact me. Why? Because you "own" everything that comes with the conmputer. No bribary charges for you to use it.

I have never and will never even consider such a thing.

What if my car were stolen? Drove into a lake? Burned beyond recognition? I would have to pay $129.00 on top of everytihg to get a new car just to use the product I bought to begin with?

What's suprising is you don't even "see" this problem. I'm not willing to pay you $129.00 today, knowing there is a possibility that my car may be stolen tomorrow and the insurance company purchasing me a new one, just to have to pay you $129.00 again tomorrow to use it again on my new car. And ONLY 1 car.

I'll tell you what. I'll figure it out myself. And don't worry, I'm sure it's simple enough for me to do. But once you change this policy, I will consider purchasing a new one. Not while you enforce this very bad policy.

Again, I don't want "free stuff". I pay what I receive. but I am not receiving anything of value in this case. You are just hiding something I should already be capable of doing myself. Hence bribary charge.

If you see no value in the use of the tool, why are you putting this much effort into arguing about it?
The $129 is for the use of the tool, and its proprietary information, tunes, features, etc.

What you fail to realize is for every tool we unlock, its one tool new tool we are not selling, thus the unlock fee.

This is a standard policy in this industry. Any of our competitors work the same way. Its a shame to hear you'll never buy another tuner because all the tuner companies need to make money to stay in business.

There is no way around this. I welcome you to put your 23 years of experience into getting around it. You won't be the first, or the last, to try, but you will not succeed

Thanks!

[david95]

You guys are making absoutlely no sense.

1. Quoted "you havent purchased anything". I have purchased the product, just NOT FROM YOU. AND you are suggesting a "purchase of a secret password"

2. No bribary? Great, please send me the password and we'll be done. If you ASK for $129.00 for a "word", then it's bribary.

3. Standard price in which "you" created.

4. I would never "urge" someone to hack anything. Bad csutomer service.

5. I came to the company who built the product for support. No different than the thousands that come to ME for support with systems go down. I didn't ask for "HELP". I was willing to pay $129.00 from the start when I thought you had to actually "perform labor" to get it to work, NOT to reveal a secret builtin password. So don't try the giving something for nothing BS.

6. I would never pass this tool to anyone else, I like people and wouldn't subject them to this bribary. Many people in my own office are "baffled" by your responses. And have sworn never to purchase from you.

7. I NEVER said their was no value in the tool. Where did you get that from? I said there was NO VALUE in the $129.00 you are requesting. Do you understand the concept of "value"? I purchased the product from a friend. At a price that I valued.

8. I worked many hours to make money. I purchased a product, YOUR product with that money. And I cannot use it without paying you a bribary charge. Give me a reason why I wouldn't argue?

9. What industry? It is NOT standard policy in the auto industry. I have NEVER bought a used car only to have to call the manufacturer for a password to allow me to start it afterwards. If they had to pick it up and take it in to work on, I would be MORE than glad to pay them. Or you talking about the "tuner" industry? Narrowing that down quite a bit aren't you? Why not call it "my industry".

10. I will PAY you for the work you do, the service your provide or the product I buy from you. You are providing NONE of these. You spent time and effort to implement this secret password. It is NOT in anyway taking revenue from you if you did not implement this. I can understand the one car rule. but in no way is this being violated. It's still going to be used on ONE car. Which the original price should cover. ADDITIONAL licenses I would have no problem in paying. But the original license to allow for one car tune has already been paid for. You "received" that money already. You should not be asking for more so the product can perform the "same" function it did when it was purchased. Nothing additional. You've already stated earlier that you can tune another car, but only ONE at a time. Which is "exactly" what we are doing, and your system only allows for.

Doesn't matter if I succeed or not. I will pay you $300 for your product. I wil pay you a monthy fee for updated tunes, I will pay for work rendered. It will go in the trash before I pay any bribary charge just to get it to work. You seem pretty arrogant that your little tool is so hack proof. You want to make a $129.00 bet? And when I do figure it out, I may just publish it on the internet. Mainly because of confilcting and non logical reasoning I am getting here just to get $129.00 from me. You would be quite suprised how many people have learned this policy by reading what you responded to me, and you defintely will not be getting their business, and probably none from people they talk to.

I recommend you guys sit down and at least come up with some good lie to tell your customers on why they are requred to pay $129. You almost had me paying it at the start until you reveled the it's only a "word" that I am purchasing. Or at least everyone stick with the same story.

[mikel]

your friend sold you a locked tuner.
your issue is with him, or yourself for not doing due dilligence. Funny how its our problem when you could have asked up front, and decided to leave the used, locked tuner, in your buddys vehicle.

[garrett]

You guys are making absoutlely no sense.

1. Quoted "you havent purchased anything". I have purchased the product, just NOT FROM YOU. AND you are suggesting a "purchase of a secret password"

2. No bribary? Great, please send me the password and we'll be done. If you ASK for $129.00 for a "word", then it's bribary.

3. Standard price in which "you" created.

4. I would never "urge" someone to hack anything. Bad csutomer service.

5. I came to the company who built the product for support. No different than the thousands that come to ME for support with systems go down. I didn't ask for "HELP". I was willing to pay $129.00 from the start when I thought you had to actually "perform labor" to get it to work, NOT to reveal a secret builtin password. So don't try the giving something for nothing BS.

6. I would never pass this tool to anyone else, I like people and wouldn't subject them to this bribary. Many people in my own office are "baffled" by your responses. And have sworn never to purchase from you.

7. I NEVER said their was no value in the tool. Where did you get that from? I said there was NO VALUE in the $129.00 you are requesting. Do you understand the concept of "value"? I purchased the product from a friend. At a price that I valued.

8. I worked many hours to make money. I purchased a product, YOUR product with that money. And I cannot use it without paying you a bribary charge. Give me a reason why I wouldn't argue?

9. What industry? It is NOT standard policy in the auto industry. I have NEVER bought a used car only to have to call the manufacturer for a password to allow me to start it afterwards. If they had to pick it up and take it in to work on, I would be MORE than glad to pay them. Or you talking about the "tuner" industry? Narrowing that down quite a bit aren't you? Why not call it "my industry".

10. I will PAY you for the work you do, the service your provide or the product I buy from you. You are providing NONE of these. You spent time and effort to implement this secret password. It is NOT in anyway taking revenue from you if you did not implement this. I can understand the one car rule. but in no way is this being violated. It's still going to be used on ONE car. Which the original price should cover. ADDITIONAL licenses I would have no problem in paying. But the original license to allow for one car tune has already been paid for. You "received" that money already. You should not be asking for more so the product can perform the "same" function it did when it was purchased. Nothing additional. You've already stated earlier that you can tune another car, but only ONE at a time. Which is "exactly" what we are doing, and your system only allows for.

Doesn't matter if I succeed or not. I will pay you $300 for your product. I wil pay you a monthy fee for updated tunes, I will pay for work rendered. It will go in the trash before I pay any bribary charge just to get it to work. You seem pretty arrogant that your little tool is so hack proof. You want to make a $129.00 bet? And when I do figure it out, I may just publish it on the internet. Mainly because of confilcting and non logical reasoning I am getting here just to get $129.00 from me. You would be quite suprised how many people have learned this policy by reading what you responded to me, and you defintely will not be getting their business, and probably none from people they talk to.

I recommend you guys sit down and at least come up with some good lie to tell your customers on why they are requred to pay $129. You almost had me paying it at the start until you reveled the it's only a "word" that I am purchasing. Or at least everyone stick with the same story.

You obviously have no idea of what it is you are trying to accomplish.

This is an aftermarket accessory for your vehicle. I urge you to name anything in the aftermarket automotive world that would be able to be used on 2+ vehicles without removing it from the initial vehicle first. That exhaust, intake, radio, tires, etc that are added to a vehicle cannot be used on a 2nd until you remove it. Luckily for you we can rest that device and allow you to use it again. I cannot help the fact that your friend did not remove the tune from his vehicle, that would result in no reason to contact us and a free tune on your end.

Furthermore, i would suggest taking a shot at hacking our device. It would appear that paying a fee for an unlock is more then the value of your time. The information provided with the tool, if you purchased new, shows that the tool is only able to tune one vehicle at a time. We dont have to offer an unlock service to use the device again, but we do, and for considerably cheaper than buying a new device.

Bribery
The offering, giving, receiving, or soliciting of something of value for the purpose of influencing the action of an official in the discharge of his or her public or legal duties

[david95]

I've accomplished much. I just got off the phone with SCT. They have a similar policy, except they waive this policy under certain conditions. I asked them the same question I asked you. What if my car was stolen or wrecked. They waive the fee. You ignored that question which makes me believe you still charge that fee. SO no, not all other companies follow your policy.

My friend is buying back his Predator and I'm purchasing a new SCT.

PS. He's going to try and hack just becasue you said he couldn't. And knowing him, a developr of over 20 years, I say it will be easy.

[garrett]

I've accomplished much. I just got off the phone with SCT. They have a similar policy, except they waive this policy under certain conditions. I asked them the same question I asked you. What if my car was stolen or wrecked. They waive the fee. You ignored that question which makes me believe you still charge that fee. SO no, not all other companies follow your policy.

My friend is buying back his Predator and I'm purchasing a new SCT.

PS. He's going to try and hack just becasue you said he couldn't. And knowing him, a developr of over 20 years, I say it will be easy.

Great! Have a DiabloSport Day

[russo]

The reason is because its sold to be used on 1 vehicle. Its locked to that one vehicle. Now you want to use it on a second vehicle. They can't sell you another tool if you unlock this one, so they need to get paid for the work they did to write the coding, etc.

Whether or not you have access to the first vehicle, theres still a tune on it. If they unlocked it for you for free, they'd have tunes on 2 vehicles and only have gotten paid for one. If the first vehicle was totaled, all it takes is faxing in proof and they'll unlock for nothing.

I believe the question about being totaled was already answered here?

[mikel]

if the vehicle is lost or stolen, we reset the device for free with provided proof from the insurance or similar.

We are not in business to rip anyone off.

[david95]

"your friend sold you a locked tuner.
your issue is with him, or yourself for not doing due dilligence. Funny how its our problem when you could have asked up front, and decided to leave the used, locked tuner, in your buddys vehicle."

Wrong. He already gave me my money back. i have no issue with him. But NOW he has an issue with you. Becasue he either has to hack it, pay youe $130.00 or throw it away.

You loss, not mine.

[david95]

"if the vehicle is lost or stolen, we reset the device for free with provided proof from the insurance or similar.

We are not in business to rip anyone off."

Sorry, too many conflicting posts from different people here. Not sure which are true.

I don't believe you are in the "business" to rip people off. But that does not discount the fact that this policy is ripping people off.

[garrett]

"if the vehicle is lost or stolen, we reset the device for free with provided proof from the insurance or similar.

We are not in business to rip anyone off."

Too late. You should have answered this question when it was asked, and not wait for your competition to answer it.

I don't believe you are in the "business" to rip people off. But that does not discount the fact that this policy is ripping people off.

[mikel]

"if the vehicle is lost or stolen, we reset the device for free with provided proof from the insurance or similar.

We are not in business to rip anyone off."

Too late. You should have answered this question when it was asked, and not wait for your competition to answer it.

I don't believe you are in the "business" to rip people off. But that does not discount the fact that this policy is ripping people off.

we unlock up to 10 tools a day, $129 for Predator, $159 for inTune, and $179 for Trinity, nobody has ever had an issue with it. They buy a used tool, its locked, they either sell it or have it unlocked.

[david95]

And what does the mentality of other people paying for something have to do with me? if they want to pay it, then that is their right. if you want to charge it, that is your right. And it's my right to refuse it and complain. I honor your rights, their rights, and you should honor mine.

Teh fact remains, the other car will also have to pay you to remove that tune in some way or another. Just as I will. So even though a tune is on that car, it too is locked, until they buy another one. You are not loosing money. Well... maybe you are... you lost mine and many peoples I work with business with this policy.

[06MonteSS]

he doesn't have to pay to unlock it for his own car that he used it on.. all he simply has to do is restore the original backup stock tune to his car (i.e. remove the diablo tune from it), and that will unlock/reset the tool...