HELP car won't start! Backup faild.

carbonblack · Post by **carbonblack** » Fri Sep 20, 2013 4:50 am

This is my second Dasblosport i-1000. I had a great time with my i-1000 on the challenger. So I got another one for my 2004 Chevorlet SSR. Excited to put it on. First thing was to up date the firmware to 1r03m. Once device updated, I plug into my SSR'S OBDII. It backup factory PCM setting file fine. I select the specs I need. When it try to write the PCM, it failed in the half way. So it try to load the original backup file, but also failed. Then says "An error occured while restoring original Backup." Keep on doing this loop. No the car won't crank at all. Try remove the PCM fues for 30 min, no luck. Try remove battery for 30 min no luck. Check the ODBII wire connector, is fine. Thought the battery might be low, but it is new. When I was doing the turning on and off phase, I realize my key iginition is very loose, so when it was asking to be "ON" position, it was not all the way there. Car is very old part might be little loose! NEED HELP! I need to get it start! Attached my files.

Post by **garrett** » Fri Sep 20, 2013 9:43 am

Please give us a call with the tool powered up in the vehicle. Thanks.

carbonblack · Post by **carbonblack** » Fri Sep 20, 2013 7:04 pm

Called today at 12:30 PM waited for long time no one pickup. Just call now realize you guys are closed. Any other way to help me now? You guys are closed for the weeken. Need to move the car!

Post by **garrett** » Fri Sep 20, 2013 8:39 pm

carbonblack wrote:Called today at 12:30 PM waited for long time no one pickup. Just call now realize you guys are closed. Any other way to help me now? You guys are closed for the weeken. Need to move the car!

Call volume is usually higher during lunch time. Try connecting the vehicle to a battery charger and restore the backup with the batter charging

carbonblack · Post by **carbonblack** » Sat Sep 21, 2013 12:00 am

OK I hook up a jump start battery and try it again. It went up to 10% writing then fail to restore backup again.

carbonblack · Post by **carbonblack** » Mon Sep 23, 2013 11:00 am

waiting on hold for over 10 min on international call now. Still no one pickup. I need HELP!

carbonblack · Post by **carbonblack** » Mon Sep 23, 2013 1:24 pm

Still no luck. Its is 1:30AM here in Taiwan. very very tired...

Post by **garrett** » Mon Sep 23, 2013 2:54 pm

carbonblack wrote:Still no luck. Its is 1:30AM here in Taiwan. very very tired...

Did you speak to someone here?

carbonblack · Post by **carbonblack** » Mon Sep 23, 2013 3:27 pm

Yes, spoke to Vas and Mike. Suggest to mail in the PCM. Maybe a bad currupted backup file. Wish there is some other way you guys can help.

Post by **garrett** » Mon Sep 23, 2013 4:21 pm

What do you mean by "help you"? If they suggested you to send the PCM into us to be repaired then we are helping you. If they needed the PCM to come in, then it sounds like there's no option to help remotely, we have to actually have the computer to fix the issue.

carbonblack · Post by **carbonblack** » Mon Sep 23, 2013 4:57 pm

It's 5 am here. I did filed out the return auth form. What happens next?

HELP car won't start! Backup faild.

HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.

Re: HELP car won't start! Backup faild.