Seems to be a reoccuring trend with the Diablosport stuff
Moderator: mikel
Seems to be a reoccuring trend with the Diablosport stuff
I have been reading the forum for the last few days and have noticed a nasty little trend. I myself have fallen victim to this trend. It seems to me that CUSTOMERS!!! of Diablosport are getting quite frustrated that it takes several months to get out updates for equipment their website claims will work with your vehicle. I know it takes time to construct these updates but if you are going to sell a product you need to hire enough people to satisfy the customers. People are shelling out $350 or more for a box that we can not use. This is a trend that I think the Executive Management of Diablosport needs to look at don't you?
RE: Seems to be a reoccuring trend with the Diablosport stuf
I second that motion.
A little off the subject but I need a house with a garage. Every time I want to work on my truck mother nature decides to take a dump on my plans. Gotta love New England. GO PATRIOTS!!!!!!!
A little off the subject but I need a house with a garage. Every time I want to work on my truck mother nature decides to take a dump on my plans. Gotta love New England. GO PATRIOTS!!!!!!!
- mikel
- Posts: 58675
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
RE: Seems to be a reoccuring trend with the Diablosport stuf
Guys, I hear you loud and clear.
Unfortunately these are not simple updates.
Also, Diablosport inc. is still playing catchup from empty promises that were made by the previous owners (Diablosport LLC).
They were telling people that updates would be ready in 30-60 days and they never even started them.
The new owners are doing everything in their power to bring new updates to the web for all tools that need to be updated, and there are so many update projects going on here that we dont even have time to develop new product right now.
Thanks
Unfortunately these are not simple updates.
Also, Diablosport inc. is still playing catchup from empty promises that were made by the previous owners (Diablosport LLC).
They were telling people that updates would be ready in 30-60 days and they never even started them.
The new owners are doing everything in their power to bring new updates to the web for all tools that need to be updated, and there are so many update projects going on here that we dont even have time to develop new product right now.
Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
- mustang245
- Posts: 13
- Joined: Tue Jan 29, 2008 2:07 pm
RE: Seems to be a reoccuring trend with the Diablosport stuf
stay classy Mike, DS is still best choice!
'05 V6 Mustang U7140
- mustang245
- Posts: 13
- Joined: Tue Jan 29, 2008 2:07 pm
RE: Seems to be a reoccuring trend with the Diablosport stuf
stay classy Mike, DS is still best choice!
'05 V6 Mustang U7140
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RedStang06
- Posts: 29
- Joined: Wed Jan 16, 2008 7:09 pm
RE: Seems to be a reoccuring trend with the Diablosport stuf
I love my Predator. 
Impossible is only opinion.
RE: Seems to be a reoccuring trend with the Diablosport stuf
Can't go wrong with DS in my book!
2012 Ram 1500
- mikel
- Posts: 58675
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
RE: Seems to be a reoccuring trend with the Diablosport stuf
Thanks guys!
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
-
johnr2001gt
- Posts: 4
- Joined: Thu Dec 13, 2007 1:59 pm
RE: Seems to be a reoccuring trend with the Diablosport stuf
I love mine as well no complaints. customer service has been great as weel as the dealer I work with JPC Racing has answered all my questions . rock on!!!!!
RE: Seems to be a reoccuring trend with the Diablosport stuf
I'm sure I would love mine too if they would ever release the new revision for the 07 Mustang (U7145) that they have been saying would be out soon since November. This is crazy, where else do you buy a product they claim will work with your car and then wait 4 months for them to make it work. I am frustrated and if it is not out in the next few days, I will wage war with DiabloSport on every forum that comes up on a Google search for them.
RE: Seems to be a reoccuring trend with the Diablosport stuf
I have had some problems with my DS but I have to agree the customer support, even when they didn't have an answer at hand, is second to NONE. Keep up the good work!