BACKUP FAILED, CAR WON'T START. PLEASE HELP

[klein1j]

I tried restoring my original back up and it fails to restore with Error -1.

I know it is Saturday but this is my only driver and it wont start... Please Help!!



2014 Jeep Grand Cherokee 5.7 HEMI

[dusterman]

Sorry bud. But your stuck till they open on Monday. This happened to me and I had to send my ecu to them. But they have sent a update out that helps but they have to be on the phone with you to do it.

[klein1j]

I just wanted to say thanks to the DS support team.

I sent my PCM in and got it back in 2 days.

Excellent job. Thanks again...

[mikel]

I just wanted to say thanks to the DS support team.

I sent my PCM in and got it back in 2 days.

Excellent job. Thanks again...

we were able to see what happened and why, and Im confident you wont have any issues moving forward.

Thanks

[fandyfas64]

Greetings, I have the same problem with my 2013 Dodge Charger SRT8, trying backup factory setting and stopped half way at 54% and it fails to restore with Error -1 also. Please let me know where should I send the ECU to be fixed. Please help. Thanks in advance.

[mikel]

Greetings, I have the same problem with my 2013 Dodge Charger SRT8, trying backup factory setting and stopped half way at 54% and it fails to restore with Error -1 also. Please let me know where should I send the ECU to be fixed. Please help. Thanks in advance.

we can fix this by updating the device, pelase call with the tool plugged into a pc.

[fandyfas64]

Thanks for your response. At what time you all close for the day? I am in Pacific Time. That way I can schedule to get out of work and be at home to call you guys with the tool connected to my PC.

[mikel]

we are here until 5:30 PM EST.