Can't install tune - PCM cal required but inTune up to date

MxRacer965 · Post by **MxRacer965** » Wed Mar 11, 2015 9:35 am

Hello,

Hoping to get some help with a problem I'm having. I've been trying to call tech support but as soon as I try to transfer over I get "One moment please" and then silence....

I bought an inTune DCX for my 2011 Grand Cherokee 5.7 a year ago and a tune from hemifevertuning.com. I've been running the custom tune and have had no problems tuning or restoring my car. I brought my vehicle in for a fuel pump relay recall yesterday and apparently the dealer also decided to flash my PCM. I tried to install my tune again and I got a message stating a PCM calibration was needed and that I should update via the internet. I connected to a PC and updated. When I try to install my tune I get the same message telling me I need a PCM calibration. I plug back into the PC but my inTune is up to date. I also try restoring and I get the same PCM calibration message. What gives? Would love some help with this from someone so I can get my tune back in! My Jeep shifts terrible without the tune!

Aaron

Post by **mikel** » Wed Mar 11, 2015 9:40 am

it sounds as if you didn't restore the backup before going to the dealer?
post the info.xml file here please.

MxRacer965 · Post by **MxRacer965** » Wed Mar 11, 2015 10:08 am

No, it only went in for a relay. Unfortunately they decided to to a "courtesy flash".

I was able to get through to tech support. I just left the phone off the hook for a few minutes hoping someone would pick up. Fortunately that is what happened. I got the low down on the situation, and got it resolved. Now I know better, never let the dealer do a darn thing to the vehicle without restoring the stock tune!

Thanks for the quick reply.

Aaron

jperras2000 · Post by **jperras2000** » Thu Mar 12, 2015 5:00 pm

im having the same issue how did you get it fixed ?

Post by **mikel** » Thu Mar 12, 2015 5:23 pm

jperras2000 wrote:im having the same issue how did you get it fixed ?

fax or email us proof of the dealer service then call with the tool powered up and we'll reset it for you.

Thanks

Wallejk · Post by **Wallejk** » Mon Mar 16, 2015 1:40 am

the same thing happened to me but the dealer wasnt suppose to touch the pcm, i took it in for a simple check.
they lost my keys, so they programmed a temporary one till they order my new key, my diablo tune is still on the car tho i can see mds is disable. now it keeps asking for calibration. is it possible to restore my original backup on it? i have the original backup on the computer and on the diablo tuner but cant get past the calibration thing.

please help me i want to restore my stock tune because they will take it back in a few days for a grill replacement and to program my new key

i heard many stories of people here getting there warranty voided because thy got caught.

Can't install tune - PCM cal required but inTune up to date

Can't install tune - PCM cal required but inTune up to date

Re: Can't install tune - PCM cal required but inTune up to d

Re: Can't install tune - PCM cal required but inTune up to d

Re: Can't install tune - PCM cal required but inTune up to d

Re: Can't install tune - PCM cal required but inTune up to d

Re: Can't install tune - PCM cal required but inTune up to d