My intune Failed last update, now won't fully boot

Othelious · Post by **Othelious** » Tue Mar 17, 2015 11:01 pm

got an error Failed to Install Group5_Update.ITFG updating to the new firmware and DB's, and then it popped up a screen with a button to continue, then click that, and it goes to the intune screen with the intune bar at the top, and black background with the wait circle in the middle and that stops spinning and hangs right there after boot. it goes no further.

Post by **mikel** » Wed Mar 18, 2015 9:46 am

can you access the intune drive on the PC?

Othelious · Post by **Othelious** » Wed Mar 18, 2015 10:59 am

Unfortunately no. It us just after the redbars and flips to the black screen it hangs. Nothing shows on the PC yet. So no drive.

Post by **mikel** » Wed Mar 18, 2015 12:01 pm

OK, please fill out the return form on our site under support and get it sent in for a fix.

Othelious · Post by **Othelious** » Wed Mar 18, 2015 12:09 pm

running into a snag on the form.. I am not sure why I should be responsible for a repair cost, when it is your software that borked it. It was working just fine, and your update broke it.

Post by **mikel** » Wed Mar 18, 2015 12:25 pm

How long have you had the device?

Justsmith89 · Post by **Justsmith89** » Thu Mar 19, 2015 1:10 pm

Revised..

Othelious · Post by **Othelious** » Thu Mar 19, 2015 3:24 pm

Thanks for the chat on the phone Mike.. its on the way.. should be there mid week next week.

My intune Failed last update, now won't fully boot

My intune Failed last update, now won't fully boot

Re: My intune Failed last update, now won't fully boot

Re: My intune Failed last update, now won't fully boot

Re: My intune Failed last update, now won't fully boot

Re: My intune Failed last update, now won't fully boot

Re: My intune Failed last update, now won't fully boot

Re: My intune Failed last update, now won't fully boot

Re: My intune Failed last update, now won't fully boot