Please Diablo, be responsible for your products.

uptownV · Post by **uptownV** » Sat Mar 14, 2015 6:21 am

Video of symptom

https://vimeo.com/122098641

OK Diablo.
I'm kind of getting pretty upset and tired of making phone calls, writing up on this forum, and sending back the device for a service.
I told you guys several times how difficult it is the send in the device for service since I am an expat deployed in south Korea
and I only visit home in CA once or twice a year.

Last month, I took my leave home and sent you the malfunctioned device. But you guys returned the exact device back saying it worked fine with your vehicle. I told you that I doubt it would work no matter how many times i try more with the same device since I've already tried to make it work with your service agents over the phone so many times.

I had the device sent to Korea by my family in CA and finally recieved the package today and guess what?
Nothing changed. Same symptom, Same malfunction.
This is why I emphasized so many times that you should examine the device more precisely and if possible support me with a brand new device.

I mean thats what a "1 year warranty" means, doesn't it?

Just to skimp and save some money instead of supporting me with a new one, you let my car under dust for more than 2 months.
(Please don't tell me to drive my car without a tune when it's pully tuned.)

I want you to be responsible and report this case to an upper level and send me a new "Working" device to South KOREA ASAP.

Will Wait for your reply.

Post by **mikel** » Mon Mar 16, 2015 11:42 am

have we tried resetting this device?

have you tried it in any other vehicles?

uptownV · Post by **uptownV** » Thu Mar 19, 2015 5:27 am

mikel wrote:have we tried resetting this device?

have you tried it in any other vehicles?

Yes Mike, more than three times.

I ask for more tries, but one of your agents refused and asked me to send it in with RMS.

And what car are u talking about?

You want me to marry it to another car?

Post by **mikel** » Thu Mar 19, 2015 11:37 am

just try to tune another vehicle to see if it behaves differently.

uptownV · Post by **uptownV** » Sat Mar 21, 2015 7:51 am

mikel wrote:just try to tune another vehicle to see if it behaves differently.

Does it work on Porsche?
even if it does, I'm not gonna tune my Porsche.
I'll just try it and check if it says something different.

So give me a confirmation it works on a '08 Carerra 4S

Post by **06MonteSS** » Sat Mar 21, 2015 9:17 am

hahah no it doesn't..

here's the list of supported vehicles: http://www.diablosport.com/support/trin ... chart.html

uptownV · Post by **uptownV** » Sun Mar 22, 2015 3:58 am

06MonteSS wrote:hahah no it doesn't..

here's the list of supported vehicles: http://www.diablosport.com/support/trin ... chart.html

Okay, I have none of these cars but I hve a friend who has one.

I'm not even sure he's gonna let me plug in this thing but I'll ask and post a video if it doesnt work.

And after that, as i asked, you should discuss internally supporting me with a new device to South Korea at your expense.

uptownV · Post by **uptownV** » Thu Apr 02, 2015 10:19 am

Okay,
Progress report.

First of all, I tried my trinity on a mustang GT and it showed the same symptom.
It was keep showing the same message "Custom tune problem, Erase the custom tune".

Then i tried it again on my CTS-V and surprisingly it worked.
I did succeed writing the Diablo tune.

Just in case, I wanted to be sure so tried it again.
I tried to restore the orginal backup, but it showed the message again.
"Custom tune problem, erase he custom tune"
but of course, I have no custom tune.

Below is the video of what happened.

https://youtu.be/olqnqX-TKBY

Next, i came home and plugged the trinity to my computer and downloaded the orginal tune just in case.
And went back to the car and tried it again.
Its works again.
for the 2nd time, i succeeded writing a Diablo tune.(91 Octane tune this time)

And again, to be sure, I try it one more time, and it doesnt work again.
Below is the video of the second try.
But this time, it also shows a new message saying "Support for TCM is disabled"

https://youtu.be/kB6_LlMWq8o

So it seems, after I plug the trinity to another car or to a computer several times, it would randomly work.

So here is my question.

1. Do you diagnos this as NORMAL? Would it be safe to continue using it?
2. Why and when is this new message "Support for TCM is disabled" supposed to appear?
is this also normal?

please give me your opinion and if these symptoms seems to cause trouble later,
please have an internal discussion on how to support this case.
I would really want to avoid the situation blowing up my ECM by trying to save a few dollars.

Lastly please be noticed that this symptom was reported within the 1year warranty period.

Thanxs for your support and waiting for your reply.

uptownV · Post by **uptownV** » Mon Apr 13, 2015 10:39 am

no updates?

Post by **mikel** » Mon Apr 13, 2015 11:05 am

1. No, not normal.
2. That indicates the tool is holding an unsupported tcm backup.
i would suggest restoring the stock tunes then update the tool, what revision is it on currently?

Thanks

uptownV · Post by **uptownV** » Sun Apr 19, 2015 7:34 am

mikel wrote:1. No, not normal.
2. That indicates the tool is holding an unsupported tcm backup.
i would suggest restoring the stock tunes then update the tool, what revision is it on currently?

Thanks

1. I don't think this is normal either, but your RMS department sent the device back saying
the device has no problem. and this is exactly where the argue starts.

2. The problem is .... as I wrote above, restoring the stock tune does not work.
It keep shows a meesage that my customn tune has a problem when I dont have any custom tune.

the current version is v. 1rt13g

So, whats your next suggestion?

Thanks Mikel.

uptownV · Post by **uptownV** » Thu Apr 23, 2015 2:33 am

Gee, guys.

It's been more than 6 months after I first reported this issue and not solved at all yet.
I mean i dont see any will you wanna fix it.
I know it doens't really matter to you guys but try be on my shoes and understand how it would feel
when this $600 vulnerable tuner is risking my $70,000 car.

You provide 1 Year Warranty. 1 year Warranty.
Ya'll know what this means?

Please at least respond the inquiries.
Why do I have to ask same questions multiple times to get answers?
Dont I deserve to get my device fixed?

I'm really trying hard to solve this problem in a nice way
not hurting anyone's feeling.

Please help me out here.

If you don't know what the problem is, have you ever talked with anyone in your company
who is able to make a decision on giving me a new tuner?

I mean for the last 6 months?

But ya'll dont care!

uptownV · Post by **uptownV** » Tue Oct 20, 2015 10:08 am

Mike.

I'm still living with my malfunctioning device.

I'm about to get custom tunes from Johan(Already Paid money) and I'm afraid I'm not going to be able to
install it neither into my ECM nor TCM.

Same symptom.
1. Most of the times it would tell me to erase a custom tune which I never ever had.
And after trying 10~20 times plugging back and forth with my PC,
Once in a while It would work.

2. "support for TCM disabled"
(Picture took today attached.)

Are you seriously just gonna ignore this?

Post by **mikel** » Tue Oct 20, 2015 10:55 am

restore the backup, update the device, then reload the tunes and it should show the tcm.

uptownV · Post by **uptownV** » Wed Oct 21, 2015 8:51 am

mikel wrote:restore the backup, update the device, then reload the tunes and it should show the tcm.

Mike, This issue has been continued for a year. I did try that several times.
I will try again, and I will call you this friday is it still doesn't work.

One Question.
Just trying to figure out a solution myself, we tried reseting the device by putting in some codes you called out over the phone.
Is that reset and the reset we apply for on the home page under support menu(=unlock/Reset tool) the same kind of reset?

If it doesnt work again this time, why don't we try totally resetting the device?

All I want is a nice CMR. including a transmission tune.

Please Diablo, be responsible for your products.

Please Diablo, be responsible for your products.

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