i2030 "Please Wait" problem

[dchris8706]

Hi folks,

2nd day with my Diablosport Intune i2030 on my 2013 Chevrolet Silverado 5.3L. Yesterday the tuner arrived and I immediately updated via PC, and tuned the vehicle without an issue. Today, I returned the vehicle to stock, drove it for a short period of time, and then plugged the tuner back in to tune. After the disclaimer screen, and upon hitting either "Tune Vehicle" or "Scan Vehicle", I am prompted to turn ignition to run, and click continue. Upon turning ignition to run and tapping continue, I get a "Please Wait" screen, and the tuner never advances (I have waited in excess of 15 minutes). After reading the forum here, it appears that others that have had this issue required Diablosport Technical Support assistance to resolve this issue. It is noteworthy that I have no aftermarket electronics in the vehicle of any kind. Can someone help me out? Additionally, is this going to be a recurring issue with this particular tuner, or my particular truck? If I decide to make a change to the tune and this occurs every 2nd or 3rd time, this will become tedious. I have attached a picture of the issue, if it is helpful.

Thanks!

David

[gregory]

I would try to update again make sure you save to root of drive and not in tunes folder.

[dchris8706]

Hey Gregory,

Thanks for the advice. I did attempt another update this evening, however when I click "Check for Update" the software tells me that the tuner is up to date. I did attempt to tune after I went through this process, however, I received the same result.

Thanks,

David

[06MonteSS]

connect the tool to truck..

let it boot up to main menu screen..

turn your key to ON position..

wait 15-20 seconds..

then go to Tune Vehicle, Advanced Mode.. and select/install tune and see if that works for ya..

[dchris8706]

Good afternoon, and thanks for the tip. I went out to the truck and tried exactly as you suggested, and it is still not advancing beyond "Please Wait" after tapping "Tune Vehicle".

Thanks again!
David

[mikel]

can you post the info.xml file from the i2 drive and give us a call with the tool powered up in the truck?

Thanks

[Woodrow]

Very exact same issue here on a 2015 Chevy Silverado 1500 5.3 4wd. Please post results.

[dchris8706]

Hey Mike,

Thanks for reaching out. I have attached the info.xml file here, and will call on my lunch break tomorrow.

Thanks!

David

[mikel]

OK, when you call in mention that I said lets reset the device.

Thanks

[dchris8706]

Hi Woodrow,
You asked that I would post results, so I thought I would take the time to let you know how this issue turned out. I called today on my lunch break and spoke with a Mike with Diablosport's Technical Team (not the Mike L that was previously posting here). I told Mike my issue, and that Mike L had suggested a reset. He verified that the tuner was up to date, and then had me read off to him the hexadecimal registry values from my tuner to him, and then provided a 16 digit hexadecimal code that, at his instruction, I input into the tuner. Once this code was input into the tuner, I was able to tune the vehicle without issue. Mike was very professional and courteous, and the troubleshooting and resolution was completed in about 9 minutes. It is important to note that you should block out some time to make the phone call, as even in the middle of the day there were 5 callers in queue and my estimated hold time was 25 minutes, which was very accurate. Make sure you have plenty of time, as you don't want to be rushed when troubleshooting anyway.

All in all, my personal experience with the resolution of this issue was a positive one. I encourage you to give them a call so they can get the issue sorted out, and wish you the best.

Thanks,

David

[Woodrow]

Thanks for the update David. I will be sure to call in to get it resolve.

[mikel]

Glad we could help, thanks for the review and be sure to let us know if you need anything else.