Unexpected error has occurred

[Rippsupercharger2008]

I just updated my tune for a Ripp supercharged 2008 Jeep Wrangler and when I go to write the tune it says "unexpected error has occurred please while while a failure log is created and it will let me continue and it will look like it is trying to get vehicle info and not do anything. What do I do about this

[mikel]

please post the info.xml file from the intune drive.

[Rippsupercharger2008]

<?xml version="1.0"?>
-<tool_info> <main svn="8521" sw_rev="1r04i" full_version="InTune-1r04i 08/03/2015 01:32:36 PM"/> <registration status="1" sn="IGOPK1B-2"/> <cal_id PCM="05187474AG"/> <restore bc="14" vin="1J8GA69168L632613" id="0"/> <system_db vin="1r01e" dtc="1r01a" info="1rm01b"/> <db pid="1r01b" tune="1rm01h" mfr="DCX"/> -<license tuned="1" avail="1"> <tuned vin="1J8GA69168L632613"/> </license> <updates count="5"/> <oem tool_oem="RIPP"/> <reg reg="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"/> </tool_info>

[Rippsupercharger2008]

File

[mikel]

everything is current, does it keep happening if you try again?

[Rippsupercharger2008]

Yeah I have tried it about 5 different times. I will try again this afternoon

[Rippsupercharger2008]

It continues to give the the unexpected error

[mikel]

can you try disconnecting the battery cables for a second, tough them together, reconnect then try the tool again?

[Rippsupercharger2008]

I disconnected my battery and it still continues to give me the error

[FPSeth]

2014 Jeep SRT here that I tuned last year, just came back in for a small tweak and I am getting the same error

[FPSeth]

XML file:

<?xml version="1.0"?>

-<tool_info>

<main svn="8176" sw_rev="1r04e" full_version="InTune-1r04e 02/12/2015 08:55:43 AM"/>

<registration status="0" sn="IGQM172-2"/>

<cal_id CM1="05035407AE" PCM="05035871AD"/>

<restore bc="4" vin="1C4RJFDJ9FC667800" id="0"/>

<system_db vin="1r01e" dtc="1r01a" info="1r01b"/>

<db pid="1r01b" tune="missing" mfr="DCX"/>

<db pid="1r01b" mfr="FORD"/>

<db pid="1r01a" mfr="GM"/>


-<license tuned="1" avail="1">

<tuned vin="1C4RJFDJ9FC667800"/>

</license>

<updates count="3"/>

<oem tool_oem="DIABLODCX"/>

<reg reg="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"/>

[FPSeth]

I also tried the old 'disconnect battery and reconnect'. Did not work. Error happens the moment I select one of my Custom tunes, either new ones or the same one that is currently in the vehicle.

[FPSeth]

Bump for a look- problem still here.

[mikel]

tool is missing the tune database, run the updater on a pc and click check now.