Duramax 'please wait' issue

[chaffee]

Hi all,

I have a inTune i2030 that has worked great on three different GM vehicles I own. Recently, I have been using it on my 2002 GMC 2500 Duramax. Yesterday I went to install the tow tune, however after selecting 'tune vehicle' the tuner remains on the "Please Wait" screen indefinitely. If I unplug it and use it on my Tahoe or gas 1500 it works fine.

Ideas?

[mikel]

can you post the info.xml file from the i2 drive please?

[chaffee]

<?xml version="1.0"?>

-<tool_info>

<registration updates="0" tool_oem="DIABLO_G" status="0" sn=""/>


-<applications count="5">

<application rev="2r01g" name="vehicle"/>

<application rev="missing" name="updater"/>

<application rev="2r01c" name="gui"/>

<application rev="2r01b" name="installer"/>

<application rev="2r01a" name="logger"/>

</applications>


-<databases gui="2r01c" vin="2r01g" dtc="2r01a" dbnames="2r00">

<database pid="2r01cc" mfr="DCX"/>

<database pid="2r01cf" mfr="FORD"/>

<database pid="2r01ba" mfr="GM" tune="2r02s"/>

</databases>

<last-connected vin="1GTHK23192F177837" mfr="GM" calid="15186006, 15166858, 15166862, 15166854, 15170427, 15166875"/>

<last-connected calid="15079907, 15079910, 15079910"/>

<licenses tuned="0" available="1"/>

<reg reg="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"/>

</tool_info>

[chaffee]

Mike thanks for all your help, however one of your telephone tech support people installed an update that fixed it!

[mikel]

good deal