Why isn't anyone answering my questions!

[gr8dane]

I need help putting a custom tune in the I2. There are long wait times on the phone. It is hard getting support with you people.

[Evilrt]

Just wait until there's something legitimately wrong and they dismiss it as "you" are the one with the problem. I just came here too see if there's any updates to my questions and surprise surprise, I'm getting ignored. It's not just you.

[gr8dane]

I had to call and wait 45 min on hold. It was a computer issue. I guess the mac systems don't like to play ball. So, I used my windows laptop and it transferred like a charm. They could have just told me that here.

[6Banger]

I have never successfully talked to anyone on the phone. When I wanted to buy this I had questions, so I started emailing. I got answers pretty regularly that way, but I have NOT recommended this product solely because of customer service. I haven't spoken ill of the company, I just don't tell people I've used the product. Still have a post with unanswered questions.

[donniesd]

The quick guide states "drag it to the i2 drive". Leave it in the root folder. Then go and install it.

[mikel]

if loading tunes on a mac you need to eject the drive once the tune is copied to the drive.

[gr8dane]

Wrong. I did that. I had to switch to windows based laptop and it worked. On another note, Why does it not let me disable mds?