Unable to restore vehicle (2013 RAM 5.7)

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meti
Posts: 2
Joined: Sat Apr 23, 2016 4:41 am

Unable to restore vehicle (2013 RAM 5.7)

Post by meti »

Hi all,

I had serious problems with my intune and now I am unable to restore vehicle and unmarry the inTune from my RAM.

Let me explain:
1. Update application didn't start on win 7 64bit.
2. after unconnecting the inTune and an complete shutdown and reboot of my computer I was able to update the inTune.
3. when connecting the inTune to my car, I realized that I was able to change my tire size. I was thinking everything is OK.
4. a few days later I tried to restore the vehicle but got an error: no backups found.
5. my inTune is already locked to my RAM, I can change tire size. I didn't try to load another tune to the vehicle.

The original tune of my RAM is gone. I cannot restore vehicle to factory setting. I cannot unlock the inTune from my RAM.

What can I do?
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mikel
Posts: 58675
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Unable to restore vehicle (2013 RAM 5.7)

Post by mikel »

please post the info.xml file from the intune drive.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
meti
Posts: 2
Joined: Sat Apr 23, 2016 4:41 am

Re: Unable to restore vehicle (2013 RAM 5.7)

Post by meti »

Here is the file.
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