Replacing a dead T-1000

[raffin]

My Trinity died a few weeks ago and it was replaced under warranty. I have a custom Johan tune for a supercharger and was told by a Diablo tech that I would need to follow a special procedure to get my Trinity connected back up to my Charger since the stock tune is not loaded. I tried to call Friday, but your phones seemed like they were on the fritz - there was a recording stating you were all in a company meeting and things would resume within the hour. Problem was this recording continued answering all day and didn't even give the option of leaving a voicemail. I NEED to get this resolved quickly!

Can you give me written instructions for this or does it need to be over the phone?


2006 Dodge Charger SRT8
Trinity
Firmware revision: Unknown at this time
Need to remarry it to my car with a custom tune currently loaded


Thanks!

[mikel]

it will need to be done in real time ideally as you'll need to be connected to the car with the tool powered up to give us a key and we provide a password.

Thanks

[raffin]

OK. I won't be able to do this until Friday. Will there be someone there to take the call? I was unable to reach anyone last Friday.

[mikel]

Yes, we'll be here all day Friday.