i2 continuously freezing. Left me with no start

[Aimdogg]

I just purchased the i2030 brand-new yesterday.
Followed instructions, registered it and did the updates.
Go out to my 2007 Avalanche. Tool continuously kept freezing. It made a copy of my ECM and TCM. Tried to write tune but failed halfway through. Tool is in recovery mode. Tried to reload Factory stock tune failed numerous times. Truck will not start. Lots of lights on the dash. Take it back to the computer reload updates. Tool finally writes the stock tune in the truck now Starts
, scared to use it again please help
While in recovery mode the tool would often state that my vehicle is not compatible or something along those lines

I have attached the stock tune info and the last right. But these files are no longer on the tool

[mikel]

please post the info.xml file from the i2 drive as well.

[Aimdogg]

thanks for the reply..
just as an update.. even while the i2 is plugged into the computer it keeps freezing..

[mikel]

where does it freeze on the PC?

[Aimdogg]

Everywhere and anywhere. While setting up WiFi
Main menu... doesn't matter.
Seems after a certain amount of time has passed it freezes.
Can not return it. Was band new.
I've tried calling Diablo. All morning. Can only get sales.
Can you call me/or I call you, so I don't have to sit here hitting refresh.