tuner problems

[Junkman63]

i tried to install 87 octane tune on my 2013 ram 1500 today and am having problems, i received a couple of messages, error reading backup, then this vehicle has been tuned by tuner before. i also got a message saying disconnect tuner and connect to pc for updates and i did the pc update and its still giving me that message.... can someone please help me with these error message or tell me if am doing something wrong.

[Discount Tuners]

Sounds like your vehicle is already tuned. Is it possible the previous owner had it tuned?

[Junkman63]

Sounds like your vehicle is already tuned. Is it possible the previous owner had it tuned?

I tuned it before and converted back to factory before i had them service the truck and tuned it after. but i cant return back to factory now it doesn't show restore factory and it want read the original backup... i'm also get a message needing to update so i did it and am still having problems.

[Discount Tuners]

post the info.xml file from the inTune

[Junkman63]

post the info.xml file from the inTune

Ok. here's my info.xml from my tuner .

[Discount Tuners]

It looks like you didn't reset your vehicle back to factory settings. I think you'll need help from the Diablosport guys.

[mikel]

give us a call with the tool powered up and we will reset it.

Thanks

[Junkman63]

give us a call with the tool powered up and we will reset it.

Thanks

Mike i called diablosport all day yesterday and they have done two reset already on Monday and another Tuesday. and i sent my info.xml three times........and it still want tune the truck. as i said in my last message i done all the update i think it asked me to connect to my pc a couple of times. and the tech person even sent me a file to place on the device and it did another update. the tech person said i should get a call from diablosports today by 3pm... if they can solve the problem my device might have to be sent into diablo for service repairs.

[mikel]

OK, we are working on the issue where it keeps saying previously tuned, will let you know as soon as the fix is in.

[Junkman63]

OK, we are working on the issue where it keeps saying previously tuned, will let you know as soon as the fix is in.

Thanks Mike i just called Ms Baker and she informed me that your programmers were working on my problem and would be in touch with me by next week. . so i will have to be patient. question would it have been easier to just send the device back in to Diablosport ...

[mikel]

its a software issue, no need to send the device back, it will be fixed via an update.

Thanks

[Junkman63]

its a software issue, no need to send the device back, it will be fixed via an update.

Thanks

ok thank again for your help and response, Do you have any ideal of the time frame when this issue will be fixed.