Backup files are gone

[dtoulet]

Hi, i have the i2 tuner. its been a while since the last time i plugged it in my 2010 5.3 lts silverado.

i wanted to check some codes and i found that my backup is gone. i had a tune program loaded on the truck now its gone.

truck is working but i lost the factory tune back up.

what can i do? i plugged it in the computer and the tuner folder is empty.

please help!

[mikel]

those are just copies of the files on the drive, the actual backups are stored internally.

[dtoulet]

Hi the problem is that my i2 did not recognize the old tune, it told me that i had to retune again like if it was the first time. but there was a tune in my truck already i never went back to factory tune before.

my biggest concern is that if i want to go back to factory tune I´m afraid it could go back to my old tune and not to the factory tune. because when i re tune the truck and the i2 makes a back up, it was doing a back up of my old tune like if it was the factory tune.

i dont know if im making my self clear please help!

[mikel]

if it sees a tune is already there fromone of our devices it will ask you to send it to us and will not let you proceed until we get it back to stock.