Tuning issue new install no success

[Wan2fly]

Just install the it2 and pcm combo to my 17 ram 1500 limited.

I get to the point of reading orginal for back up and on gets to 18 % and after 30 min my truck goons to auto shut off. I then try the tune again and now only get to 9% of reading oringanal pcm file for backup then after 30 min truck shut off again. I disconnect the tuner and now engine light stays on.

I did do the update to the windows ignotion software and the tuner as well before doing and hookup to truck for tuning. Softwareand tuner said it was all up to date.

There is no log file or xml oh the i2 drive either

Not sure what the issue is hopefully someone can shed some help and correction

I've attached some pics of the screens

Thanks

[Wan2fly]

Hi mikel,

Any word on getting this issue resolved. Sent email to the tech support account and still no word back. I not wanting a product which this is no support correction of working


I dd call the support number and the 866 number with no live body. Left vmail as well and no return phone. All
Thanks

[Wan2fly]

Any word on getting this resolved????

If I don't hear soon on a resolution I will be requesting to ship my i2 and pcm combo back at your expense and contact my CC company for a dispute and full refund. I don't need a dead product for 1200.00 as a paper weight

[mikel]

please save this file to your pc then copy it to the i2 drive and let the device import it then try tuning it again

https://drive.google.com/open?id=0BysXg ... VhLYXhBc1k

Thanks

[Wan2fly]

please save this file to your pc then copy it to the i2 drive and let the device import it then try tuning it again

https://drive.google.com/open?id=0BysXg ... VhLYXhBc1k

Thanks

Hi mikel;

Is this file not for the 1000? I was informed by support rep on phone and he's said this file is NOT for i2

Please advise