What do I have to do to get support/answer from you guys?

[Semjon]

Ok, since email apparently isn't working I will try through this forum hoping it will be more successful..

The following is going on; in February my Dodge got new software installed/flashed by the dealer and the speed limiter and MDS are active again.
These two issues are the main reason for my buying a Trinity.
The new software is not recognized/supported by you.

On February 23rd I started communicating with you through the form on the website which was answered on March 1st stating that I need to send proof of the flash of my car. No problem, I send it.
No reply so send again and again, no answer so another reminder send from my side.
Finally on March 16 an answer came but no solution. I needed to send additional info and pics which I did and since then my mails are bouncing back.
So again I tried the general email address and the website form but both with no reply so far...

That my + $500.- tool isn't working at the moment can happen and I know it is impossible to keep up with all software releases but the thing that really pisses me of is the communication or actually the lack of it.
Some support, answers, feedback and a possible solution would be highly appreciated. Especially after more than 2 months without basically anything..

In short; I currently have software version 68153810AG in my car, If I connect my trinity it asks to downgrade this version to the AD version which is not my preference since the car runs much better/smoother with the AG version and I only want to get rid of the speed limiter and disable MDS.
This for a Dodge RAM 1500, 2014.

Looking forward of hearing from you this time.

Regards, Semjon

EDIT, just saw that I posted in the wrong section.. this belongs (in my opinion) in the Trinity section...