Error Message: "This vehicle is currently not Supported

Redlee · Post by **Redlee** » Tue Nov 28, 2017 11:37 pm

I purchased the I3 tuner. After numerous updates, I keep receiving the following error message: "This Vehicle is currently not supported"

Please advise on resolving this matter. Attached is my info.xml

Post by **mikel** » Wed Nov 29, 2017 9:26 am

the device should be reset, can you give us a call today with the tool powered up so we can reset it?

Thanks

Redlee · Post by **Redlee** » Wed Nov 29, 2017 6:44 pm

Mikal,

My working hours conflict with your working hours, including time-zone. Only if you was available on weekends would be perfect but that's not the case. Adam Sterling Briggs. Powerteg Tech Support, forwarded me an email, indicating that I need to download the Ignition software from Diablosport website instead from the device. When I get home, I will uninstall Ignition and download from the website, plug in the device for updates and again try to upload a tune. Hopefully, this will solve the issues. If not, I will take off from work and call you to reset the device as you suggested. Additionally, I will update you tomorrow on the outcome.

Redlee · Post by **Redlee** » Thu Nov 30, 2017 1:21 am

Mike,

I download the software from the website. When performing updates the system got suck the following: "Interrogating device".

Post by **mikel** » Thu Nov 30, 2017 9:49 am

ignition got stuck there?

Redlee · Post by **Redlee** » Thu Nov 30, 2017 3:48 pm

yes, the software get stuck there

Redlee · Post by **Redlee** » Sat Dec 02, 2017 1:24 am

Mike,

Well is the I3 tuner is getting a message of updates been completed when the device is connected to my computer. However, when plug in the car, the I3 tuner is keep repeating this vehicle is not supporting and an update is required. I did the update about three times and each time system shows updates are completed on the computer but vehicle is not supporting and an update is required

Please help

Post by **mikel** » Mon Dec 04, 2017 9:27 am

Redlee wrote:Mike,

Well is the I3 tuner is getting a message of updates been completed when the device is connected to my computer. However, when plug in the car, the I3 tuner is keep repeating this vehicle is not supporting and an update is required. I did the update about three times and each time system shows updates are completed on the computer but vehicle is not supporting and an update is required

Please help

please post the current info.xml file from the i3 drive.

Redlee · Post by **Redlee** » Mon Dec 04, 2017 12:14 pm

Mike,

I will post the current info.xml file tonight once I get home from work.. Thanks.

Redlee · Post by **Redlee** » Tue Dec 05, 2017 4:08 am

Mike,

Current file attached.

Post by **mikel** » Tue Dec 05, 2017 11:34 am

Redlee wrote:Mike,

Current file attached.

well, it says its married.
we should reset the device.

Can you give us a call with the tool powered up in the vehicle so we can sort this out?

Thanks

Redlee · Post by **Redlee** » Tue Dec 05, 2017 2:52 pm

Mike,

Because of the time zones (Pacific), I will call you tomorrow, December 6, 2017.

Thanks

Frederick

Error Message: "This vehicle is currently not Supported

Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported

Re: Error Message: "This vehicle is currently not Supported